Great
Based on 571 reviews
Alan Meds4.3Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Alan Meds is on a mission to help individuals achieve their wellness goals through personalized care.As a technology-driven company, we connect you with a team of expert healthcare professionals dedicated to supporting your weight management journey. Our high-quality, state-licensed doctors specialize in weight management, offering personalized treatment at an affordable monthly price.With customized, comprehensive plans, we’re here to support your unique health journey, helping you look and feel your best. Backed by exceptional customer support, Alan Meds is with you every step of the way.
Alan Meds (alanmeds.com) has 571 customer reviews on Folks Told, with an average rating of 4.3 out of 5.
571 approved reviews, newest moderated first
Cris
Trustworthy business. . Listened to My concerns & changed the rx . just wished I had direct contact with Doc when I had a problem with semiglutide(sic).
Reply from Alan MedsSep 13, 2024
Thank you for your feedback and for trusting us with your care! We’re glad we could address your concerns and adjust your prescription, and we appreciate your suggestion.
Angela S.
Easy and fast! Clear directions and all materials needed to take medication
Reply from Alan MedsSep 11, 2024
Thank you for your feedback, Angela! We're thrilled to hear you found the process easy and fast, and that the clear directions and provided materials were helpful for your medication.
Mistie
Josh your customer service rep helped me expedite my order before leaving on vacation. He was thorough and very helpful.
Reply from Alan MedsSep 11, 2024
Hi Mistie! Thank you for sharing your great experience and feedback. We're so glad to hear that our team member was helpful in expediting your order before your vacation!
Terri
I needed to communicate my situation with them. They ignored my emails, chats, etc. finally when i threatened to cancel, they called me and left a message. I returned the call and was on hold for over 10 minutes. Their level of care is non existent. I tried, they are too automated.
Reply from Alan MedsSep 16, 2024
Thank you for sharing your feedback, Terri. We're sorry to hear about your concerns and value your feedback as we continually seek to improve our customers' experience. It's not to the standard we have set for our customer service. We have been navigating very high demand for our program which unfortunately outpaced our customer service capacity, and led to the longer than expected wait time. We have been hiring on our customer experience team rapidly to ensure we can provide top notch service. Our doctors are available to communicate with directly via a Doctor Chat feature in the Patient Portal. I would like to invite you back to Alan Meds to experience our services the way we intended to. If this is amenable to you, please reach out to [email protected] and let us know the best time to contact you directly so we can make this up to your satisfaction. Confirming your account was cancelled.
Kailey
I recieved my prescription within a week of being approved. Everything arrived and came with clear instructions.
Reply from Alan MedsSep 11, 2024
Thank you for your feedback, Kailey! We're happy to hear that your prescription arrived promptly and that the clear instructions were helpful. Please don't hesitate to reach our team [email protected].
DAVID
Great delivery time and customer service
Reply from Alan MedsSep 11, 2024
Thanks so much for your feedback David, we are so happy to hear about your positive experiences!
Elyse U.
I liked the way things were shipped. Pretty clever. So far, I feel like it's working a little.
Rene
Just starting but have received a lot of feedback for any questions I have.
