Albany ParkReviews of albanypark.com

I have the same story, no communication from customer service, still do not have my chair. No notice of shipment was sent to me. Delivery was attempted before I knew I had to be here in person to sign and to receive it. I called customer service (they told me to check my spam folder as if it is 2002 and we all do not know to check a spam folder) and all I got back was an email asking me if my phone number was correct --- they did not call, just an email asking me if it was correct. There were problems with delivery they could have eliminated and I heard nothing back. I have called and emailed. All communication is set up to waste your time and add days and weeks --- they hope you give up. They are playing a time game for your money and are not in the furniture business.

I wanted to order a couch during a sale but didn’t want it to ship until a certain date, a date that I knew I’d be in my new apartment. I contacted customer service and they assured me through 2 emails that I could purchase the couch and they would hold it until the day I wanted it to ship. They did not follow through with this. Not only did they not hold my delivery, they did not send me a notification that my package had ever been shipped. Today, I randomly got a text from fedex that my couch was out for delivery. I was not even in the new place I had the couch shipped to! When I asked customer service how long deliveries take they said between 5-14 days after shipping date. So I thought it was safe to have my order ship on March 3rd. That way at the minimum, 5 days, I would be in my new apartment and could get the couch. Aside from that, they never sent me an email saying it was shipped from their warehouse. I could have planned for this mishap if I knew ahead of time that the couch was on its way, but they had failed to send me an email saying it shipped. I let customer service know this situation and they were so unhelpful. They just sent me a response email with the tracking number and didn’t say a lot more. It seems they did not read my email entirely. I brought up not receiving a shipping confirmation and they said they are automated and to check my spam folder. It was not there. The delivery was meant to have a signature before they dropped it off. This was also not the case. The shipping company left the couch and ottoman out on the sidewalk. Again, I didn’t receive a notification that it was delivered, so had no idea until someone who lived in my new building was able to get a hold of me. The couch was sitting on the sidewalk in Philadelphia almost all day. I don’t know how it was still there when I found out about it at 5pm. Overall just a very unhelpful customer service experience and absolutely no sympathy for the stressful situation it put me in.

Absolutely love this couch! My partner has had her eye on one for quite a while, and when we bought a big enough house for it this was the first piece of furniture we bought! Delivery was smooth, set up was easy and the couch is great! So comfortable that we oftentimes end up knocking out on it while watching a movie on weekend nights. Great size and easy to arrange to different set ups. Highly recommend!

Love my Kova Pit! So happy with my choice! Great quality, easy to maintain, and looks very nice! I will look for more Albany Park pieces in the future!

I wish I would have found this website before I bought this god awe full couch. There website is full of false advertising. There customers service department is a total joke. The actually do string you along until the are no longer obligated to help you or replace the couch. Honestly, someone should sue because this is ridiculous. They are taking advantage of the consumer. And getting away with it. I can’t really attest to the quality of the couch because I also can not really use it. Instead of singing the praises of Albany park to all my friends, I’m telling them about how this is a nightmare and to never by from AP or Edloe finch.

Poor quality couch that begin breaking within 2 months of having the couch. The company will not allow a return of defective furniture because we are outside of the 30 day return window. Customer service tries to string you along for weeks asking for pictures and videos of the defective furniture. I would not recommend anyone do business with this company.

Horrrible Horrible Couch. Took over 4 months to get delivered. Once I was able to use it, broke on me multiple times. Cheapest frame ever, all the sections would break at different times. The material is terrible so itchy and rough. Has no shape to the pillows, the middle of sectionals are consistently drooping. The attachments that are suppose to be legs always unscrew. They did replace one section (of course was late) and it broke within a day! They won’t refund me, they say they have a guarantee but why would anyone continue to want something that breaks. They refuse to let me try another type of couch. The KONA Sectional, It’s literally the worst couch I’ve ever sat in. Biggest pieces of crap - DO NOT PURCHASE-

On 8/7/22, I zoned in to a company and found the perfect couch or so I thought! I received an email on 8/16/22 stating that my order had been confirmed and transit time is typically 5/13 days in transit. I was super excited as I just moved to a new city and was holding a very special event for my new business line. I decided to go through a company called Affirm to split up the payments. I made the deposit of almost $400 and my payments would be bi-weekly. The first delivery date I received was 8/26/22, then I went into their third party tracking system to see it was canceled without even informing me? The second delivery “attempt” was on 9/5/22 and then it was canceled after the delivery appointment was made again due to it being a holiday. I received phone calls from this warehouse stating that there were 4 pieces to the Park Sectional Sofa that I ordered and there are 2 pieces to a box. It is very hard to get in contact with this company. I emailed and called to complain and II was told on 9/22 that I would have to accept a partial delivery??? A half a couch? So I said that is fine and they said it could be delivered on 9/26/22 and the other piece they will need to “find” Here we are on 10/4/22, I have no updates and in 4 more days (10/8/22) my SECOND PAYMENT for the sectional will be due. I am literally paying for something I cannot sit on. The crazy thing is, my entire house has hardwood floors and it is quite uncomfortable to continuously sit on a bean bag until my luxury couch arrives. Want to hear something else that will make you chuckle? If you head over to their site and read their “About Us” page, you will see that they started the company due to high end companies informing them that it would take 4-6 weeks for deliveries, so they started their company with the customer in mind and delivered quicker? Needless to say, the event that I had scheduled I had to find another even space at the last minute because I could not hold the meet and greet in my home? Thanks Albany Park! It has been 8 weeks. I have tried to cancel and the company has informed me that in order to cancel, I will have to get the couch FIRST, then do a return? I hate your company and I am in dire need of more furniture and rather deal with ANY OTHER company before even considering you. My best friend gave me your information as she is a known Interior Designer in the Charlotte, NC area and I have already informed her what is going on and she no longer recommends your company to her potential or current customers. I will be posting on every single social media site as you guys wont even post my REAL REVIEW on your site that I submitted over 1 week ago. This is beyond ridiculous and every time that I call I am told that my matter is of high priority and there is ONE PERSON dealing with my account? As a business owner, they should know to inform me with daily updates or at least every other day. I am beyond disappointed, but I am letting the world know what you did! I have documentation to prove your company sucks. Regards, Selena B.