Clothing StoreReviews of alexander-hampton.com

I am pleasantly surprised that the shoes I ordered are of good quality and actually fit. I have a large shoe size and can rarely find cute shoes that fit. Thank you.

After some difficulties with order being that I was sent wrong size shoes twice I was given a full refund with a very nice apology and a discount code for next order.

On December 30, 2025 I ordered 2 pair of shoes from Alexander-Hampton. One pair was $39.99 and they offered me a 2nd pair of the same style in a different color for $28.00. ORDER #AH321928 total was $67.99. On 1/23/26 after I received them, I tried them on and the fit was awful. They had hard soles with absolutely no arch support at all. I immediately emailed them telling them and asked for an address and RMA to return them. The next day (1/24/26) I got an email from their Customer Service Rep thanking me for letting them know about how much they hurt my feet. I did tell them that and also pointed out that they were cute shoes. Then she asked me to take pictures of both pairs of shoes. She then instructed me to NOT put them on my feet…to hold them up to my body. Then take these pictures and copy and paste them in the body of the email because they couldn’t open attachments. That they needed it to be able to give me a refund. I told her that I had never had a request like that but I did what she asked. She assured me she would immediately send information so that I could return them. On 1/29/26 She sent me an email stating “we have two available resolution options for your order”. Option 1: Partial Refund – No Return Needed We can offer a partial refund back to your original payment method, and you may keep the item. This is the fastest solution and does not require shipping anything back. OR Option 2: Full Refund Upon Return You may return the item for a full refund. Once the return is confirmed in transit, we will proceed with the refund process. Please note that return shipping is handled by the customer. Kindly let me know which option you prefer, and I will immediately provide the next steps based on your choice. I immediately sent a reply that I wanted all my money refunded. At 8:59 CST today 1/30/26 she sent me an email with their address. Return Address: Alexander Hampton China, Zhejiang Province Ningbo City, Yinzhou District Shounan Street, No. 213 Taikang Middle Road 315100 A Google search shows this location: AH Alexander Hampton About Us 35 39th Ave, Long Island City, NY 11101, USA. I guess I am naive in thinking that companies wouldn’t scam people and keep their money. 3/18/26 UPDATED REVIEW!!! The company had me send an email with the pertinent info. After that, I got an apology saying they were sorry this happened and they were crediting my visa right away. And they did

I love these shoes. The shoes are wide enough for my feet with bunions. Does not look like the normal orthopedic shoes. They are different and has soft leather for a comfortable walk. It took a while to receive because I did not know they were coming from China. The wait was worth it. I am ordering the other three colors.

This company is a fraud, they stole from me. Don't buy from them because the company is from China; it's better to buy from companies within the USA.

Horrible experience. The return policy doesn’t state that you have to return to china and its costs $50. Jacket was very bad quality and damaged - sleeve sewn twisted so I couldn’t get my arm through. Even then they would provide free return label. And quality was horrible! Don’t recommend at all!

Ordered a very cute sweater. Took ages to receive. Then went to try on and one of the side seams completely unraveled. Sent e mail to return Jan 5. Again on Feb 2. ABSOLUTELY NO RESPONSE. BEWARE !!!!! DO NOT BUY. I am about to dispute credit card charge.

Avoid this online shop at all costs. I purchased shoes and the shipping process was a nightmare, no movement and took 3 weeks to receive. When they arrived the odor was horrible! This toxic spray paint smell and they got put back in the bag immediately. When I asked for a return, another hassle. They wanted me to take a photo like the picture was a scratch n' sniff. Still haven't received a return label so I will be disputing the charge with my bank.