Excellent
Based on 577 reviews
Alexander + Roberts4.8Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Alexander + Roberts provides upscale international travel offering small group, private touring & custom travel worldwide. Over one million travelers have enjoyed our innovative programs!
Alexander + Roberts (alexanderroberts.com) has 577 customer reviews on Folks Told, with an average rating of 4.8 out of 5.
577 approved reviews, newest moderated first
Lori
Our experience was great tour guide and made sure we spotted the polar bears swimming in the water and on land. He also made sure that we were close to the beluga whales, but not close enough that we’re disturbing them. The Lazy Bear Lodge was beautiful and the food was great. They had milkshakes available all day that with delicious flavors. The staff in the dining room was amazing as they were always very helpful with your meals.
Dennis B.
All of the details for the trip were perfectly planned. All we had to do was relax and enjoy the trip.
Carol
This is the second trip we've done with Alexander and Roberts. This trip was to Africa. We did the tour "On Safari in Kenya and Tanzania", with add-on before (Victoria Falls), and add-on after (Rwanda Gorillas). The trip was perfectly executed. We loved the lodges where we stayed. The team leader in Kenya (Japhet Mrabu) and the team leader in Tanzania (Raymond Teekishe) were both wonderful. They are knowledgeable guides and shared their love of what they do to make this trip extra special. My husband and I highly recommend A & R and we will be booking with them again.
Probir G.
This is a short note to wrap-up our wonderful A-R managed vacation in Africa. We’d like to especially mention some of folks who made this probably the best vacation we have ever had: · Amboseli National Park – Leyla & Fred · Ngorongoro Crater – Coka (Amani) & Andrew · Serengeti - Coka (Amani) & Julius · Maasai Mara – Maureen & Henry · Back to Nairobi – Maureen & Brian May have missed a few names – but we want to emphasize that they were all knowledgeable, friendly, had an attention to detail; went the extra distance in finding the correct spots for us to see (constantly communicating in Swahili with the ‘home base’ for information) – just excellent!
BL
As Canadians we had a very difficult time with the group of all Americans. Our tour guide had difficulty communicating in English, and was overpowered by very domineering guests. They played basketball games on their phones while we were trying to hear and understand our guide. One wore clothing supporting Alex Jones, the Sandy Hook denier. We heard many 51st state comments. This might be acceptable to other Americans, but it felt like bullying to us. We communicated our feedback to A&R and they were initially receptive. Their response though was a credit for future use on a minimum 5 day tour, in the value of 5% of the cost of this trip. The hotels and transfers were fine, but we paid for a tour to have the information and education from a guide. We did not get that, and it had more value to us than 5% of the cost.
Reply from Alexander + RobertsSep 9, 2025
Dear Ms. Lewis, As you know, we were deeply distressed by the behavior you described of three guests traveling with you in Japan, expressed personally to you by our Concierge on multiple occasions. We remain concerned with the aggression and rudeness displayed to you. Thus, in August we adjusted our terms and conditions for all guests to include this new provision: ‘Alexander+Roberts may require a guest to leave the tour if it is reasonably believed that the guest may adversely affect the safety, security, comfort, enjoyment or well-being of other guests.’ In recognition of your experience, we did provide a future credit per person that is combinable with all current offers, well in excess of 5% depending on the trip you might choose. We regret your experience and hope we might have the pleasure of servicing you once again. Thank you, Robert Drumm CEO
Bruce C.
To have the opportunity to see the Northern Lights, Hundreds of Beluga Whales in the Hudson Bay, and Polar Bears in their Natural Habitat is a real privilege. This trip was truly incredible. Staying at the Lazy Bear Lodge was like staying at one of the rustic lodges in America's National Parks. The food was plentiful and very good. Our lead guide Deacon was outstanding with a wonderful sense of humor, very knowledgeable about the wildlife and had exceptional people skills.
Richard and Cecelia C.
Great customer service, guides so helpful and always available.
Suzy L.
Interacting with all levels of staff. For myself a true, personal connection with the people making a living at assisting others is important for an educational and memorable experience. Learning key language phases shows your respect and interest in the people and country which you are a guest. We did the safari through Kenya and Tanzania and asked the staff to teach us the Jambo Jambo Hakuna Matata song which we then sang to them as a thank you upon our departure.
