Excellent
Based on 85 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We offer online 1 on 1 coaching services for the LGBTQ+ community
Alex Tilinca Coaching (alextilinca.com) has 85 customer reviews on Folks Told, with an average rating of 4.8 out of 5.
85 approved reviews, newest moderated first
Jessie
Alex is always there for me, no matter what I do. He keeps up with me and reminds me it’s my health I’m dealing with. Excellent suggestions for supplements and the meal plan is great im trying to go mostly veggie and there’s a lot that he does to support.
Reply from Alex Tilinca CoachingJan 7, 2025
So happy to hear you feel this way Jessie!
Roman J.
I joined to to help stay active but I soon realized online coaching does not give the same affect as in person. I also ended up taking in a child who needed cared for. I know this is not their problem but I explained I needed to end services. They wanted me to pay for their time event though they wouldn’t be working with me. I finished my payments and got billed again today and was told I “signed” a 9 month commitment and cannot leave the contract. I signed documents to end services with them. I assume those documents either didn’t go through or were not acknowledged. I resigned them again and STILL have yet to hear from the actual coaches. I was told a few times to not trust this company but I decided otherwise. In my honest opinion, if you choose to sign up, use a credit card so you can cancel payments rather than being in the situation I am in. I now have to shut off my debit card to prevent them from getting my money. I was later send a charge list showing a bill for Oct with a statement saying I was last billed for September. Rather than being a reasonable company they want to send the payment that I made to them to collections since I’m fighting the case. They have it set up to where if they in accurately charge you & you fight it, if screws you over in the end. I’ve never worked with a business who did not find reason within the client. They claimed I did not respond to cancellation when I sent them a picture of the response. I have not spoken to them since May. But somehow they assumed I didn’t cancel services? If I were to sign the cancellation documents after already being invoiced each payment, I assumed they would charge me the +$500 and if I tried to dispute it, they’d put it in collections. I feel they are more for money than care for the customer. Not every customer/client is going to like what they have to offer and if that’s the case, they still get your money regardless.
Reply from Alex Tilinca CoachingOct 7, 2024
Hi Roman, I’m genuinely sorry to hear that you felt your experience with our team wasn’t positive. I’d like to provide a few clarifications to ensure there’s an accurate understanding of our policies, the accommodations we made, and the timeline of events. Commitment and Cancellation Terms You chose the 9-month commitment program to secure our lowest rate. As we discussed during your onboarding, commitment periods are standard for new clients, and we clarified that early cancellations would incur fees. These terms were also outlined in the coaching agreement provided to you to avoid any misunderstandings. Pause Agreement On January 22nd, after discussing some challenges with Liam, you requested to pause your plan until September. While we typically allow pauses for up to four months, we extended yours to six months and kept your account active at no charge from March to September to support you through personal challenges. Cancellation Request When you requested cancellation on May 1st, you informed us that you were already working with an in-person trainer, with no mention of personal reasons. We value accuracy, and stating otherwise in your review does not align with the documented timeline of events. We sent the required cancellation form on June 19th, which is essential to finalize the cancellation, but we didn’t receive it back, so your account resumed in September, leading to charges in September and October. Communication Efforts From June 19th through the summer and early fall, we sent messages via our portal to stay in touch and clarify the next steps. Stating that you didn’t hear from us since May isn’t accurate, as we consistently reached out and were also in communication on October 7th when you signed the cancellation form, before this review was posted. Final Cancellation and Waived Fees Your account remained active until October 7th, when we received your completed cancellation form and closed it. Additionally, we waived any early cancellation fees as a courtesy, and you were not sent to collections. We genuinely strive to be as transparent and accommodating as possible, especially as a small business where honest feedback is essential. We don’t feel that this review fully represents our efforts to work with you and support your needs. If there’s anything further you’d like to discuss or clarify, please don’t hesitate to reach out.
Colter A.
I've been in the gym since I was 13 as a form of therapy. It took me a long time to find a coach that really listened to what I was going through and didn't give me a run of the mill plan. My experience with Alex was amazing, so much so I went 6 months longer than I originally planned to. This experience was life-changing for me and I highly recommend if you're thinking about making the jump, do it!
Reply from Alex Tilinca CoachingSep 26, 2024
Totally loved working with you Colter!! Don't be a stranger please!
Jordyn R.
Listen, it’s tough to get on a program as a trans person. You never know what’s helpful and what works against you. I’ve tried doing it for a while and was never satisfied, couldn’t find the motivation, or gave up when things got too difficult to handle on my own. I’ve been a part of the coaching curriculum for about a year now with Alex and his AMAZING team of coaches. They take so much time to make a targeted workout routine and nutrition guide full of meals created to your likes and dislikes. Not only that, but the one on one coaching has been a literal GODSEND for my motivation and accountability. The coaches offer sympathy and understanding when things get hard and don’t make you feel like a failure because of it. They work so closely with you to achieve whatever goal you strive for and are always sure to let you know that they’re there when you need them. I couldn’t be more grateful for such an awesome team and program. Best decision I’ve made for my fitness journey.
Reply from Alex Tilinca CoachingSep 19, 2024
Hey Jordyn! We are so happy to hear you enjoyed working with us and more importantly that we've given you the tools to succeed in the long run. Don't be a stranger :)
JC
Slow communication/ payment processing time
Reply from Alex Tilinca CoachingAug 18, 2024
Hey JC, Thanks for reaching out about our communication speed. I really appreciate you bringing this to our attention – it's feedback like yours that helps us get better! I took a look into your history with us, and here's what I found: Last February: We got back to you about your cancellation request within 3 business days. That was our standard turnaround time back then, but I understand if this felt slow on your end. What We're Doing Now: Now, we aim to get back to folks the same day, or at the very latest, the next business day. I want you to know we take your experience with us seriously. We're always working on being more responsive because we know how important quick communication is. If you have any further concerns please email me at [email protected]
Grayson C.
Not worthwhile. Save your money and get a gym membership/nutritionist for the stupid amount of money you'll pay. Tried out Alex Tilinca's coaching services back around October 2023. I was told I was receiving a "first responder discount" which turned out to be the regular pricing at the time ($259/month) once I did a deep dive on Reddit. While marketed and geared toward the transgender / transmasc community, way overpriced for what you're getting. Nutrition plans were stock ones sent to others and a joke (being told to eat Rice Krispies as part of a meal plan and to buy loads of supplements - insert eyeroll). My meal plans were not updated after asking several times for other meals and were not geared toward weight loss, which was what I had requested in my initial intake. I will give credit that the workout plans and the online platform for those were decent. However, no 1:1/personalized sessions other than some once per week texts; when I tried to cancel, Alex was suddenly available to jump on a call, which I declined. When I tried to cancel, I was told I hadn't given the program enough time. I indicated it wasn't what I was looking for and wasn't what was advertised, and that's ultimately why I left. Paid a ridiculous cancellation fee. Do yourself a favor and stay away.
Reply from Alex Tilinca CoachingAug 18, 2024
Hey Grayson, Thank you for bringing your concerns to our attention. I appreciate the opportunity to address each point and provide clarity on our services: Pricing: Our pricing structure has evolved to focus on quality over volume. We recommend referring to our official channels for the most accurate and up-to-date pricing information as other platforms may not provide up to date information. Supplements: Our supplement recommendations are optional and tailored to individual needs. We're always willing to accommodate programming without supplements. The supplement list is a value-added service included in our package. Meal Plans: Each client receives a personalized meal plan based on their specific macro distribution and placement needs. While some recipes may overlap due to similar training regimens, the overall plan is customized to your individual requirements and preferences. Food Choices (e.g., Rice Krispy Treats): Our meal plans aim to be realistic and sustainable long-term. Specific choices like Rice Krispy treats serve a purpose: a) Provide a mix of complex (rice) and fast-acting (sugar) carbs. b) Offer a satisfying pre-workout option. c) Help balance nutrition with enjoyment for better adherence. Commitment Periods: We implement commitment periods to allow sufficient time for visible results. This policy was explained prior to your engagement with our team. We offer one-month trial periods for clients to assess their compatibility with our services as well which was an option as we understand working with a new team can create some concerns. Cancellation Process: The offer for a call upon cancellation is standard practice to: a) Understand your experience and gather feedback. b) Explore if another coach on our team might be a better fit. As the team lead, I handle these calls to continuously improve our services. We value your feedback and use it to enhance our services. If you have any further questions or would like to discuss any of these points in more detail, please don't hesitate to reach out.
Elliot S.
Had a great time with Maximus as my coach! He is very encouraging and was super flexible with my workout plan as well as the meal plan. I also enjoyed all the goal setting he helped me with! Sometimes it is hard to narrow down one big goal into specific steps so having his guidance was super helpful for getting me more stable on my fitness journey.
Reply from Alex Tilinca CoachingAug 18, 2024
Hey Elliot! Very happy to hear that you enjoyed working with my team. Wishing you the best of luck with your fitness journey!
Sam
Health and training coach that advertises his services to the transgender community for what I was offered at $220 per month. He offers a predatory contract and tells you it's "illegal" to cancel his service before the length of the service contract is up. He also says you have to give 30 days notice in writing to release from the service, even though I had a 6 month contract and he tried to charge for a 7th month. In the end I had to not only dispute the 7th month charge, but get a new credit card issued as he repeatedly tried to make the charge on my card. He offers boilerplate nutrition plans and lukewarm texted advice about once per week. This questionable service can be found through his instagram, @Alextilinca and I highly recommend avoiding him and reporting him when you see it.
Reply from Alex Tilinca CoachingJul 29, 2024
Hi Sam, I’m sorry to hear about your recent experience with my team. We offer commitment periods of 4, 6, or 9 months with our coaches, and you’re free to end your commitment at any time, though an early cancellation fee applies. I'd like to emphasize we would never use the term "illegal" towards our clients. We make exceptions for unforeseen circumstances such as injuries for cancelations and we also offer the option to pause coaching for up to 4 months if needed and cease any payments while still having access to all your coaching material. After your initial commitment, your account transitions to a month-to-month basis, with a 30-day notice required for cancellation. To ensure you have enough time to decide whether to continue, we reach out about 3 weeks before this transition occurs. It's also important to emphasize that our commitment periods and cancelation policy are provided to you before you begin coaching with my team. We are looking to work with those who are committed to their goals. The 30-day notice period is standard in service-based businesses. It helps us manage coaching slots and reopen them to other clients effectively. Additionally, payment retries are a routine part of the process, handled by the app using the payment information you provided. Rest assured, no coach has access to your card details. We appreciate your feedback about the meals. While we do include some standard options, our goal is to tailor both the fitness program and meal plans to each client's preferences and budget. We strive to create personalized experiences that align with individual goals. If you find that a particular meal doesn't suit your taste, please let us know right away. We're always happy to replace it with an alternative you prefer. We typically focus on simpler meals, understanding that most clients have busy schedules and limited time for meal preparation. As coaches, our primary expertise is in fitness and nutrition planning rather than gourmet cooking. However, we're committed to providing meal options that support your health goals and fit your lifestyle. Did you reach out to us directly about canceling or discussing your account?We aim to be available Monday through Friday with flexible hours and offer 24/7 text access to your coach for any concerns or issues. Best regards, Alex Tilinca
