ALIGNERCOReviews of alignerco.com

Dental Services
246 W Old Country Road, Unit 4, Hicksville, New York

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4.4

Great

Based on 5,167 reviews

ALIGNERCO4.4

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About ALIGNERCO

ALIGNERCO offers the most affordable custom clear aligner in USA. Delivered at your door step, sparing your time and money. Get your perfectly straight smile at 65% less cost than what you pay for other invisible aligners and braces.

ALIGNERCO (alignerco.com) has 5,167 customer reviews on Folks Told, with an average rating of 4.4 out of 5.

Also known as: alignerco.com
Website: alignerco.com
Category: Dental Services
Location: Hicksville, New York
Listed on Folks Told: 2026

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Vinny U.

Feb 9, 2024

I audit companies before working with them.

I have a super simple, very minor case of wanting teeth slightly moved so I'm looking at affordable options vs the major ones for complex cases. ****I audit companies before I work with them to see how easy it would be to cancel in case of things not working out. With the multiple people on here claiming class actions, it seemed more relevant then usual to do so.**** I placed an order (with a "special discount") through a support rep who confirmed my order. I then in the same chat asked the rep to cancel the order, "so that I could put it on a new card". Immediately the same rep who could give me a special discount couldn't help at all and I was to send an email to get it canceled. Two days later, I get an email from alignerco thanking me for my purchase and saying that my aligners will be shipped soon. I forwarded that email to the address I was told to cancel at, then immediately called the support line. It's clear the foreign company they work with has quotas and dings employees who cancel orders, because it took me 50 minutes and 5 "transfers" that were clearly just putting me back into the general pool, all telling me "you have to place another order *first*, and *then* we can cancel the first". I finally said to the last one when I heard the same "you have to place.." line that I was just auditing the company, there was no way I was getting aligners through them, and if I didn't habw a refund confirmation by the end of the day I was doing a chargeback with proof. I was finally told id have a refund confirmation by the end of the day, 6 days after chat support order made. Order not canceled, escalated instead. DISCOUNT PRICE OF ALL DAY RETAINERS WAS $550, AFTER ASKING TO CANCEL 26 TIMES. ******TLDR; 27 times asking to cancel order that was placed in and with chat support 10 days ago and immediately asked to be cancelled, new "final" price $500 "with a benefit of $395". The specialist of specialists says "Please note I am not refusing to proceed with the Refund..." proceeding with chargeback with bank, no clear path how far this goes.****** Run.

Reply from ALIGNERCOFeb 19, 2024

Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience or disappointment you've experienced during your journey with AlignerCo. We understand how important it is to meet your expectations, and we're truly sorry for falling short. Our team is committed to providing the best possible service and high-quality products, and we take all concerns and negative feedback very seriously. We want to ensure that we address the issues you've faced and work towards a resolution that will restore your confidence in us. Please reach out to our dedicated customer support team at Email:[email protected] Phone:- (877) 840-1561 so we can further discuss your situation and find a solution that best suits your needs. We value your satisfaction, and we're committed to making things right for you. We appreciate your patience and understanding, and we hope for the opportunity to regain your trust and serve you better in the future.

About ALIGNERCO

ALIGNERCO (alignerco.com) has 5,167 customer reviews on Folks Told, with an average rating of 4.4 out of 5.

Also known as: alignerco.com
Website: alignerco.com
Category: Dental Services
Location: Hicksville, New York
Listed on Folks Told: 2026