ALIGNERCOReviews of alignerco.com

Aaron was very helpful with my impressions.

I received impression materials over 1.5 months ago. Every picture I send to them to get the finished impressions approved takes 3-4 days to get an answer. They just keep having me take new impressions, and then, it takes forever to get them to respond to you. Price is great, but now I know why. You get crappy customer service and I am beginning to think I will never receive the actual trays, so, it was a$1000 rip off at this point. UPDATE - AFTER SUBMITTING THIS REVIEW I IMMEDIATELY GOT AN EMAIL SAYING THAT MY IMPRESSIONS ARE FINE AND TO SEND THEM IN. I ALSO GOT AN EMAIL BASICALLY SAYING THAT IF I CONTACTED THEM THEY WOULD GIVE ME A DISCOUNT I HAVE RAISED MY initial review of a one to a three because they did contact me and fix the error and apologize. But the problem is I should not have had to jump through all these hoops in the first place. It caused a lot of aggravation and wasted a lot of my time.

Update: I originally left a 1-star review because my experience with AlignerCo had been extremely frustrating. I want to update that review because, while there were significant problems along the way, the company ultimately made a meaningful effort to resolve them. My treatment did not produce the expected result, and replacement trays took approximately two months to fabricate. When they arrived, they did not fit properly. Resolving this required a 3D scan through an AlignerCo partner dentist rather than another impression kit. Because of my flying schedule and living situation, this required travel and time away from work. After considerable back-and-forth, AlignerCo agreed to split the scan cost with me and refabricated the trays at no additional cost. The replacement trays arrived October 1, 2026, approximately six weeks after the 3D scan. I have only worn them long enough to confirm the fit, so I cannot yet say whether they will ultimately move my teeth as intended. What changed my perspective was Ethan from AlignerCo. After I posted my original review, he personally took ownership of my case, stayed involved throughout the process, followed up on the status, and gave me a specific person I could contact. The process was still much more complicated and time-consuming than it should have been, but I genuinely appreciated Ethan's effort and follow-through. I am updating my review rather than deleting it. I still believe AlignerCo made multiple mistakes and that the process required far too much time, travel, and persistence on my part. Their initial customer service and quality control need improvement. However, I also believe it is fair to acknowledge when a company ultimately makes a legitimate effort to fix a problem. In my case, Ethan did that. I no longer believe a 1-star rating fairly reflects the entire experience, so I am updating my rating to 3 stars. The final treatment outcome remains to be determined. Original Review: I have no doubt that many people have had a positive experience with AlignerCo. Looking through the reviews, it's clear that some customers have had smooth treatment, and I don't question those experiences. Unfortunately, mine was the complete opposite. The true measure of a company isn't how it performs when everything goes according to plan, it's how it responds when something doesn't. That is where AlignerCo failed me. Twice. From the beginning, I dealt with repeated delays, poor communication, and customer service that felt completely disconnected from my actual case. Responses were copied and pasted rather than addressing my actual questions. I repeatedly had to follow up just to get basic updates on where my retainers were after weeks of delay. At one point, I logged into my account to review my smile projection, only to find it wasn't even available. Rather than proactively resolving the issue, I was left chasing customer support once again. My original treatment ended in December 2025. It's now July 2026. I still do not have my retreatment retainers after weeks and weeks of delays in both service and production. It's been nearly 3 months since completing my molds and I still have not heard when my retainers will arrive. What frustrated me most was the lack of ownership of errors. It never felt like anyone was responsible for my case or empowered to solve the problem. Every interaction felt like starting over with someone new. As a former CEO, I understand that no company is perfect. Mistakes happen. Delays happen. What separates great companies from poor ones is how they communicate, take ownership, and resolve the issues that do arise. Unfortunately, that never happened during my experience. If your treatment is straightforward, you may have a great experience. But if you encounter any complications or need meaningful customer support or retreatment (my approved treatment plan did not align my teeth as promised), my experience suggests you may be in for a very frustrating process. I cannot recommend AlignerCo based on my experience. I hope the company invests in improving its customer service and accountability because those areas are currently far below the quality that customers deserve.

Alignerco provided helpful information for making impressions at home, with their free video consult

Update: After a painful series of emails from customer support, I finally figured out how to take the photos they requested. The instructions weren't clear to me and I wish they had been more accessible. I just received my aligners and they fit, so the company is legit. I'll see in 5 months how well they work. Update: the company attempted to pay me $100 to remove my review. It's been over 2 months and I haven't received anything. I couldn't log into the app because the password I was given didn't work. Complete scam.

I wanted to share my experience for anyone considering the at-home kit option.*Edited* I ordered my kit around late January/early February hoping to save some time and money by avoiding an in-person appointment. Customer service was generally responsive, but communication was sometimes difficult. Recommend not asking multiple questions in one email, some questions were missed or they answered past email questions that had already been answered in future threads, which made the process confusing at times and much longer than necessary. After my first impressions were rejected, I purchased a second kit and was told someone would help schedule an appointment to assist with the process. That did not happen but I ultimately booked the appointment myself. The representative joined 15 minutes late, but once on the call he did take time to walk me through the impressions carefully, including having to upload pictures (even though on a zoom call) and reviewing photos after each mold before approving them to be mailed in. The mail in process is extremely simple and efficient. Unfortunately, after sending the second set of impressions, (this is now 3 months later) I received another notice that they were not acceptable. At that point, after roughly four months in the process, I requested a refund. In hindsight, I personally would recommend going through an in-person dental provider instead of relying on the at-home kit process. While the company was communicative throughout, the overall experience was frustrating and ended up costing significant time and additional money without a final result. Edited Update - Since I have already spent so much time, money and effort when they got my request for a refund they expedited me to the resolution team who suggested that I go in person to one of their associate offices to get a scan done (for extra cost), but they did give a discount. I did suggest this earlier on and was flat out denied this option (after the first rejection). Anyways I do have high hopes for a resolution shortly. I will update. Edited Update - I did get a scan done at a location near me and several weeks later I received the product. It took almost 6 months. Once received I was then harrassed to remove my experience from this and other platforms. I was also sent an email early on in the process - prior to getting my first kit rejected to 'bribe' me with other products for a kind review. The product itself is indeed fitting well and looking goood. I must tell you it was not worth the effort nor was the subpar experience worth the harrassment about the reviews. They do come through. They aren't a scam, they aren't for those who want things done 'easy'. But if you are remote and don't have the ability to get something done, I would imagine that it is a viable option.

poor customer service , delays replying back, not fluid communication. Customer service representatives all foreigners from Indians with a suspicious American name. Cherry on top i have been waiting for a package since a while to have this one labelled wrong and sent it back to this company, now i have to wait i dont know how long to get it to me... again.

I waited several weeks for a video appointment to make my dental impressions and then no one was available for the video from Alignco. I had to figure out navigating the process on my own which is frustrating, no one answered the number on the website on the day of my appointment. The online chat via the website was slow go, but my only contact for help.