Allen HomeReviews of allenhomerugs.com

First time purchasing from this company and my experience was superb. I was skeptical because I had just had a less than perfect experience on another rug website. Allen Home kept me informed of shipping and when my Capitola rug arrived it was the perfect Ivory color. It's a beautiful wool rug exactly the same quality as I was considering from Potterybarn only cheaper. The rug was packaged perfectly & arrived in perfect condition. I'm very pleased with this company and will have no hesitation about ordering another rug in the future!

I’ve loved this rug for years but until Allen Home I couldn’t find anyone who would ship it to Alaska! It came fast, free, and very well packaged! I love it! Thank you so much!

To be honest I feel lucky I picked a carpet color on line and it turned out to be the color I received. I was so happy because number one I didn’t want the hassle of returning it and number two I often have had an issue with ordering in line and the item or namely the color wasn’t at all what was pictured. I’m pleasantly surprised and happy w my new green rug Although it took a little longer to ship which were beyond their control and I had been warned about - the rug arrived in perfect condition. Allen Home had sent detailed instructions as to what to do with the carpet as soon as it arrived in case I did have any issues

I recently purchased a rug from Allen Home, and I am extremely disappointed with both the product and the company's customer service. When the rug arrived, the color was completely different from what was shown in the pictures on their website. While their policy states that there may be up to a "10% variation" in color, the difference in this rug is extreme. To be certain, I had the photos analyzed side-by-side, which showed a color variation of over 30% even after accounting for natural lighting differences. When I reached out to customer service to request a refund or a partial discount due to this extreme variation, they were completely unhelpful. Their only response was to dismiss the issue, claiming that "that's the color variation," and they refused to offer any compensation or take responsibility for the inaccurate product photos. Because the color is so far off, the rug completely clashes with the color scheme of our room, and it seems we are just stuck with a product we cannot use. If you are shopping with Allen Home, be very wary of the online photos, as the item you receive may look nothing like what you ordered, and you will not get any support from their team if it is wrong.

Basically, the only reason y’all lost a star was due to it taking almost a month for me to get the rug, and I didn’t want to join the Shop app which you guys wanted us to use so but I did appreciate the customer service keeping me abreast of tracking this rug for the baby shower and I know there was a lot of of issues with the war going on… I have not opened it yet, but I’m hoping everything it is great!

I had an awful experience with Allen Home Rugs. The company copied Pottery Barn's rug name (Capitola Rug), pictures and description. You can see it on Pottery Barn's website (look for Pottery Barn Capitola Rug). Being the fool that I was, I thought Allen home's rug was the same as Pottery Barn's, but 20% cheaper. I bought Pottery Barn's rug sample and liked it. So I paid $1700 for a 12x15 'Capitola' rug from Allen Home. The rug arrived and it was a DUPE of Pottery Barn's! It was not the same color or texture. I contacted them and they would not allow me to return my rug or refund me. So I'm left with a $1700 12 x 15 rug that I cannot use. I would stay clear of this company. Also, I gave a 1 star review on their website for the Capitola Rug and it doesn't show up. So I wouldn't trust the reviews on the website.

Amazing carpets. Top notch quality, feels rich. Worth every penny

rug was very well packaged