Great
Based on 779 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
America's Number 1 Allergy & Intolerance CompanyFind a happier, healthier you, today. For over 14 years we’ve helped over 1,000,000 people worldwide by offering clinically validated and complementary therapy tests. Our expert team help you easily discover the cause of symptoms supported by 24/7 customer care.Our values and our missionOur own accredited laboratories and scientific team continuously innovate and ensure quality. We also partner with approved labs and test manufacturers to bring you the very best health insights at home.For over 14 years, we have been a worldwide leader, providing clients with answers at exceptional value for money.Why us?Our Strongest asset is our people. This is not limited to the people who work with us, but the clients we help. That value underpins our customer obsession to treat customers fairly, professionally and with care. That is why we have a customer promise, satisfaction guarantee and offer a range of support structures for clients.Visit our websiteShop Allergy & Intollerance TestsShop Sensitivity TestsShop Health Tests
Allergy Test (allergytest.co) has 779 customer reviews on Folks Told, with an average rating of 4.1 out of 5.
779 approved reviews, newest moderated first
Lex
Received assistance from Angel. Excellent customer service, thanks Angel!
Reply from Allergy TestOct 18, 2024
Thank you for sharing your feedback! We’re glad to hear that Angel provided excellent customer service and was able to assist you. We’ll make sure to pass along your appreciation to Angel. If you need anything else, feel free to reach out! Best regards, Usman Allergy Test
olnar H.
Extremely pleasant conversation and quick help for my problems. Solved by Kai.
Reply from Allergy TestOct 18, 2024
Thank you for your feedback! We’re delighted to hear that Kai provided you with quick and pleasant assistance. We strive to ensure every customer has a smooth experience, and we’re glad Kai was able to help solve your problems efficiently. Don’t hesitate to reach out if you need anything else! Best regards, Usman Allergy Test
SG
Kai was SO helpful and kind. Thank you for such great service!
Reply from Allergy TestOct 16, 2024
Thank you for your kind words! We’re thrilled to hear that Kai provided you with such helpful and kind service. If you have any more questions or need assistance in the future, don’t hesitate to reach out. We’re always here to help! Usman Allergy Test
Marci
Great customer service, not the best performance
Reply from Allergy TestOct 16, 2024
Thank you for your honest feedback! We’re glad to hear that you had a positive experience with our customer service. However, we regret that the performance didn’t meet your expectations. We’re always working to improve, and your input helps us do that. If there’s anything specific we can assist you with or improve on, please don’t hesitate to let us know. We’re here to help! Thanks, Usman Allergy Test
Lisa
Shawn is a champion!! Thank you for your help
Reply from Allergy TestOct 15, 2024
Hi Lisa, Thank you for your awesome review! We’re thrilled to hear that Shawn was able to help you out and left such a great impression. We’ll make sure to pass along your kind words. If you ever need anything else, don’t hesitate to reach out—we’re always here to help! Usman Allergy Test
Simon
Items were not labeled and I used them incorrectly Rendering the test invalid.
Reply from Allergy TestOct 15, 2024
Thank you for your feedback, and we’re sorry to hear about the confusion with the labeling of the test items. We understand how important it is to have clear instructions and properly labeled materials to ensure the test is done correctly. Please reach out to our customer support team with details on what happened, and we will be happy to assist you. Your satisfaction is important to us, and we’re committed to resolving this for you. Thank you for bringing this to our attention Kind Regards, Usman Allergy Test
Daylynn F.
Terry with online support help me today even though I continually failed to understand stayed with me and ws very patient communicating with me. I appreciate that & will continue using this allergy test site! Xoxo
Reply from Allergy TestOct 15, 2024
Thank you for your lovely review! We’re so happy to hear that Terry was able to provide patient and helpful support. It’s great to know that you felt understood and supported throughout the process. We’ll be sure to share your kind words with Terry. We’re grateful for your continued trust in us, and we’re always here whenever you need assistance! Usman Allergy Test
caroline
I sent you via registered post weeks ago my hair specimen for analysis. I have received no communications from you regarding receipt or test results. Some weeks later I am updating my original review from 1* to 4* because I have just come across an earlier reply from Allergy Australia confirming receipt of my hair sample which had gone into my phone mail Junk/spam folder. Something I don't usually look at. As this may be an issue with other customers Allergy Australia might like to alert customers via wording on their website that their communications may end up in recipients junk mail.
Reply from Allergy TestOct 14, 2024
Thank you for reaching out, and we sincerely apologise for the lack of communication regarding your hair specimen. We understand how frustrating it must be to send in your sample and not receive any updates. If you haven’t already, please contact our customer support team with your order details, and we’ll immediately look into the status of your test. Your experience is important to us, and we appreciate your patience as we work to resolve this. Thank you for bringing it to our attention. Kind Regards, Usman Allergy Test
