Great
Based on 779 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
America's Number 1 Allergy & Intolerance CompanyFind a happier, healthier you, today. For over 14 years we’ve helped over 1,000,000 people worldwide by offering clinically validated and complementary therapy tests. Our expert team help you easily discover the cause of symptoms supported by 24/7 customer care.Our values and our missionOur own accredited laboratories and scientific team continuously innovate and ensure quality. We also partner with approved labs and test manufacturers to bring you the very best health insights at home.For over 14 years, we have been a worldwide leader, providing clients with answers at exceptional value for money.Why us?Our Strongest asset is our people. This is not limited to the people who work with us, but the clients we help. That value underpins our customer obsession to treat customers fairly, professionally and with care. That is why we have a customer promise, satisfaction guarantee and offer a range of support structures for clients.Visit our websiteShop Allergy & Intollerance TestsShop Sensitivity TestsShop Health Tests
Allergy Test (allergytest.co) has 779 customer reviews on Folks Told, with an average rating of 4.1 out of 5.
779 approved reviews, newest moderated first
janet
It took a week to arrive but instructions were easy to follow. Now waiting for results. Thanks
Reply from Allergy TestJul 17, 2024
We are grateful for your 5-star review and are delighted that you had a great experience. Our team strives to provide the best service possible, and it is rewarding to know we succeeded. Thank you for your kind words, and we look forward to your next visit. Brian Allergy Test
AM
5 October 2024: Still no refund, phoned the 24/ phone number to get a message saying phones were closed and to go to live chat. Live chat link went to a general live chat website not specific to allergy test. I have heard nothing from the company. No contact at all. I have the postal receipt for what i returned. 22 August 2024 Update: I emailed this company and posted back the boxed product at my own expense. I had been promised the missing parts in the post. I heard nothing back from a Brian in Customer service and am down 157 euro. I would just avoid this company altogether, choose another. 24 June 2024:Received this kit and went to use it there only to find I am missing the card or document to put my blood submission info on. There were 2 other marketing cards in the box in place. So its essentially useless incomplete. I tried to contact the company via their website only for it to say an error occurred. These tests are expensive. So far i am regretting my decision to get one
Reply from Allergy TestJul 16, 2024
Thank you for bringing this to our attention, and I sincerely apologize for the inconvenience you’ve experienced. It sounds like there was a mistake in packing your kit, and I understand how frustrating this must be. Please rest assured that we will rectify this situation immediately. I have already alerted our support team to this issue, and they will be sending you the missing card/document right away. In the meantime, if you need immediate assistance, you can contact our 24/7 LiveChat team who will be able to assist straight away. Thanks, Usman Allergy Test
Marion O.
See review of 2/7/24 + would really like to know how blood can be processed after such a long time. Will consider contacting ombudsman.
Reply from Allergy TestJul 16, 2024
Hi Marion, Thank you for your review. Could you please contact us or let us know when your next available to we can resolve this for you. Best Regards, Usman Allergy Test
Donna
Quick delivery, easy instructions
Reply from Allergy TestJul 17, 2024
Thank you for taking the time to leave us a 5-star review. We are pleased to hear that you were satisfied with our services. Your feedback motivates us to continue delivering high-quality experiences. We look forward to welcoming you back soon. Brian Allergy Test
Jasmine R.
I got some tests a couple years ago, and lost results to one of them. I also couldn't log in so some reason. Terry was able to help reset my account and resent all the test results. And find my account without the order numbers!
Reply from Allergy TestJul 17, 2024
We sincerely appreciate your 5-star rating and kind words. It’s wonderful to know that you enjoyed your visit. Your satisfaction is our top priority, and we are thrilled to have met your expectations. Thank you for your support, and we hope to see you again in the near future. Brian Allergy Test
Belinda W.
I paid for but never received my tests. I go to log in and have no account attached to my email despite you sending me these reviews!!! Am not impressed and will be passing on my experience to others.
Reply from Allergy TestJul 15, 2024
Hi, thank you for your review. You’ll be pleased to hear that as you chose the digital download option, the digital test instructions were sent immediately to you by email, so you don’t have to wait for a test kit. The email contains a link to complete and download your digital test submission form. You simply need to print this barcode form and return this to us along with your hair sample. All instructions on how to take, package, and where to send your sample can be found on the test submission form. If you have any further questions or queries, please reach out to our 24/7 live chat agents who can assist you in any language and get an instant response, so you don’t need to leave 1-star reviews to get help with your query. As we have resolved your issue, would you please consider amending or removing the review as it contains incorrect information? Usman Allergy Test
M.Den
I ordered & payed for 2 tests. A. Food Allergy test - never delivered - disgusted unsatisfactory. B. Menopause test delivered. I would like my €€€ returned or a replacement test please. 2. There is only a postal address to report such matters, no other kind of customer service- phone number or email to get in contact with you. This too is unsatisfactory. I would like a reply & corrective action. Thank you. please contact me.
Reply from Allergy TestJul 15, 2024
Hi, Thank you for your review. I have personally looked into your order and see that you purchased one of our sensitivity tests. This test is our digital download option, which means the digital test instructions were sent to you immediately by email, so there is no need to wait for a test kit as none will be mailed to you. The email contains a link to complete and download your digital test submission form. You simply need to print this barcode form and return it to us along with your hair sample. All instructions on how to take, package, and where to send your sample can be found on the test submission form. It appears there was a misunderstanding about what you ordered, but don't worry. One of my colleagues will be reaching out to you shortly to clarify and assist you. Regarding your comment about us only having only a postal address, we actually offer multiple ways to contact us. On our "Contact Us" page, we provide a 24/7 live chat team, email support, and a contact phone number for your convenience. If you have any further issues, please visit our "Contact Us" page and use our live chat service for the quickest response. Kind regards, Usman Allergy Test
Emily C.
I used the live chat to ask some questions. Terry was very helpful and quick to respond.
Reply from Allergy TestJul 17, 2024
Thank you for your 5-star review! We are delighted to hear that you had a positive experience with us. Our team works hard to provide excellent service, and your feedback is greatly appreciated. We look forward to serving you again soon. Brian Allergy Test
