Great
Based on 779 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
America's Number 1 Allergy & Intolerance CompanyFind a happier, healthier you, today. For over 14 years we’ve helped over 1,000,000 people worldwide by offering clinically validated and complementary therapy tests. Our expert team help you easily discover the cause of symptoms supported by 24/7 customer care.Our values and our missionOur own accredited laboratories and scientific team continuously innovate and ensure quality. We also partner with approved labs and test manufacturers to bring you the very best health insights at home.For over 14 years, we have been a worldwide leader, providing clients with answers at exceptional value for money.Why us?Our Strongest asset is our people. This is not limited to the people who work with us, but the clients we help. That value underpins our customer obsession to treat customers fairly, professionally and with care. That is why we have a customer promise, satisfaction guarantee and offer a range of support structures for clients.Visit our websiteShop Allergy & Intollerance TestsShop Sensitivity TestsShop Health Tests
Allergy Test (allergytest.co) has 779 customer reviews on Folks Told, with an average rating of 4.1 out of 5.
779 approved reviews, newest moderated first
Daniel H.
Great service! My problem was handled immediately.
Reply from Allergy TestAug 29, 2025
Thank you for your feedback. We’re so pleased to hear that your problem was handled immediately and that you received great service. If you need any further help, our 24/7 live chat team is always available through our homepage. Kind regards, Customer service team
Tiprada Doungdee P.
Shawn is absolutely great service! Clearly answer and information.
Reply from Allergy TestAug 29, 2025
Thank you for sharing your feedback. We’re delighted to hear that Shawn provided you with clear information and great service. If you ever need further assistance, our 24/7 live chat team is always available via our homepage. Kind regards, Customer service team
bethweis
I ordered my test 7/17. Today is 8/14. I contacted customer service 3x trying to locate my order. No one gave me an answer and they don’t even respond with anything except thanking me for contacting them and hoping they resolved my issue. They never even spoke to me about the issue, let alone fix it. I’ll buy from their competitor. I want a refund.
Reply from Allergy TestAug 29, 2025
We’re sorry to hear about your experience. I can see that you reached out to our live chat team, and I have personally looked into this for you. My colleague has already emailed you the details, and I apologise for the delay in getting this resolved. If you still require further assistance with your refund, please respond directly to that email or contact our 24/7 live chat team via the homepage so we can finalise this quickly for you. Kind regards, Customer service team
Sue
I want to thank Emily for her prompt assistance with my query. Her assistance was valued.
Reply from Allergy TestAug 11, 2025
Hi Sue, Thank you for your feedback! We’re pleased to hear Emily was able to assist you promptly and that her help was valuable to you. Customer Service Team, Allergy Test.
Rod M.
Complete waste of money! From start to finish, the whole process has been a complete waste of time and money. Would highly warn others away from using this service/provider. From inaccurate results, poor order fulfilment, poor communication to no refunds (as advertised). I suffer known and suspected allergies, from simple dog/cat allergies to some food intolerances. None of these were picked up however foods which I eat without any issues show as highly intolerant. My partner was the same. Ordered the couples bundle, only received one test kit. Took months to receive a new kit as communication channels are ineffective. Emails are not responded to, phone line does not work, only the Live Chat function on the website is responsive. Money back guarantee, as advertised on their website, is apparently only applicable to hair samples (which are known to be inaccurate, hence going for a blood sample). I wouldn't be surprised if there was T&C's which preclude those samples too. Could not be more disappointed in this utter waste of time and money, so again, I strongly suggest you do not use this service
Reply from Allergy TestAug 8, 2025
Hi Rob, Thank you for your detailed and honest feedback. We're very sorry to hear that your experience did not meet expectations and that you encountered multiple issues — from order fulfillment to communication and concerns about result accuracy. We recognize how important it is for our service to be not only accessible and responsive but also clear in its offerings and policies. The situation you described regarding the couples bundle and delay in receiving the second kit is unacceptable, and we sincerely apologize for the frustration and inconvenience this caused you and your partner. Regarding the results, it's important to note that our hair testing method is non-diagnostic and is based on bioresonance technology, which some individuals find helpful as a complementary wellness tool. However, we understand and respect that this approach may not align with everyone's health needs or expectations, especially when medical conditions are involved. We also acknowledge your concern about the money-back guarantee and want to ensure we are being fully transparent. The guarantee does apply to specific testing types (such as hair analysis), but we take your feedback seriously and will review how we present this information to avoid confusion. We’re deeply sorry that your experience has left you feeling disappointed and let down. If you have not yet received full resolution, our customer care team remains available via live chat and will make every effort to address your concerns. Thank you again for taking the time to share your experience — your feedback will be used to help us improve. Warm regards, Customer Service Team, Allergy Test.
Doha M.
Great customer service. Was able to help me with my inquiry instantly.
Reply from Allergy TestAug 11, 2025
Hi Doha, Thank you for your feedback! We’re glad we could assist you so quickly and meet your needs. Customer Service Team, Allergy Test. Ask ChatGPT
customer
Had to contact live chat due to not getting a tracking for my box once it was explained to me that I just needed to send it in an envelope as they don’t send anything out. It was quick communication only had to wait 12hrs for a response. Communication was clear and sorted with only two emails. Now I am just waiting for my results.
Reply from Allergy TestAug 11, 2025
Hello, Thank you for sharing your experience. We’re pleased to hear our team could clarify the process quickly and clearly for you, and we look forward to you receiving your results soon. Customer Service Team, Allergy Test.
Ashley
Jordan was very helpful assisting me on “online chat” I received help recovering my dogs result that was accidentally deleted from my email.
Reply from Allergy TestJul 31, 2025
Thank you for your review! We’re so glad Jordan was able to assist you via our online chat and help recover your dog’s results. If you need anything else, feel free to reach out — we’re always here to help! Kind regards, Customer service team
