Great
Based on 779 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
America's Number 1 Allergy & Intolerance CompanyFind a happier, healthier you, today. For over 14 years we’ve helped over 1,000,000 people worldwide by offering clinically validated and complementary therapy tests. Our expert team help you easily discover the cause of symptoms supported by 24/7 customer care.Our values and our missionOur own accredited laboratories and scientific team continuously innovate and ensure quality. We also partner with approved labs and test manufacturers to bring you the very best health insights at home.For over 14 years, we have been a worldwide leader, providing clients with answers at exceptional value for money.Why us?Our Strongest asset is our people. This is not limited to the people who work with us, but the clients we help. That value underpins our customer obsession to treat customers fairly, professionally and with care. That is why we have a customer promise, satisfaction guarantee and offer a range of support structures for clients.Visit our websiteShop Allergy & Intollerance TestsShop Sensitivity TestsShop Health Tests
Allergy Test (allergytest.co) has 779 customer reviews on Folks Told, with an average rating of 4.1 out of 5.
779 approved reviews, newest moderated first
Mairead F.
Did not realise it would take so long to get results. Im still waiting a couple off weeks
Reply from Allergy TestMay 30, 2024
Thank you for your feedback. We're sorry to hear we didn't fully meet your expectations. We'll work on improving and hope to make your next visit better. Brian Allergy Test
Chelsea B.
I want my money back. I never received the tests I ordered.
Reply from Allergy TestMay 30, 2024
Thank you for your review. We are very sorry to see you are not satisfied with the service. You’ll be pleased to hear that as you chose the digital download option, the digital test instructions were sent immediately to you by email, so you don’t have to wait for a test kit. This was made clear at the time of purchase. The email contains a link to complete and download your digital test submission form. You simply need to print this barcode form and return this to us along with your hair sample. All instructions on how to take, package, and where to send your sample can be found on the test submission form. If you have any further questions or queries, please reach out to our 24/7 live chat agents who can assist you in any language and get an instant response, so you don’t need to leave 1-star reviews to get help with your query. Thanks, Usman AllergyTest
Randi L.
Half of my couples order was missing and there were no alcohol wipes or lancets in either kit (supposedly these items are being sent) but it seems there is a pretty big quality control issue here. It makes me highly question if my results will even be accurate.
Reply from Allergy TestMay 30, 2024
Hi, Thank you for reaching out and sharing your concerns. I sincerely apologise for the incomplete delivery and missing items in your couples order. This is not the experience we aim to provide, and I understand how this raises questions about the accuracy and reliability of our service. We take quality control very seriously and are committed to resolving the issue with the missing items promptly. To address your concerns about the accuracy of your results, we want to assure you that our testing procedures are rigorous and reliable. If you have any further questions or queries, please reach out to our 24/7 live chat agents who can assist you. Regards, Usman AllergyTest
Patsy
Arrived quickly.had a slight problem.getting the blood out ( but I was once told I wouldn't make a good blood donor for that reason ).but I got a clear negative result so happy
Reply from Allergy TestMay 30, 2024
Thank you for your thoughtful 4-star review! We’re glad to hear that you were satisfied with our service. Your feedback is important to us, and we look forward to welcoming you back and earning that fifth star. Brian Allergy Test
Marie K.
I paid for express processing. That was three weeks ago. No email to say my sample was received. Search function on website not working. I got through to chat last week and they said to wait another week. It’s not working this week. Samples are tested in England. Chat suggested that delays happen with customs due to brexit but this wait is unacceptable **update 6/06/24 - still no contact from allergytestireland.ie. I know I have been scammed. I have proof of delivery of my sample as I registered the envelope. No chat function on website, no email to contact. Search function on website not working. Looking into how to take this further. If someone from this company reads this, I want a refund now! I will not take this lying down! **
Reply from Allergy TestMay 29, 2024
Thank you for your review. We are very sorry to hear that you are not satisfied with our service. I have investigated your concerns and can confirm that your sample has not yet been received at our testing facility. I will follow up with our postal team and provide you with an update as soon as possible. Regarding the fast-track fee you paid, I will forward this to our finance team for a refund. Thank you for your patience, and we apologise for the inconvenience. Best regards, Usman AllergyTest
Ca
I have just talked to Casey! She was very helpful. It was a good service.
Reply from Allergy TestMay 28, 2024
We are honoured by your 5-star review. Thank you for recognising our efforts to provide exceptional service. Your satisfaction is our priority, and we are delighted to have made your experience a memorable one. We look forward to serving you again in the future. Brian Allergy Test
Mardell W.
I have not received my blood kit that I ordered and paid for over two weeks ago. Immediately I am doubting the quality and reputation of the company. June 7 and you have my proper information- I have still not received my kit. Is This company not reputable? Have I been scammed? No one will respond to my question anymore? It took over a month the get kit delivered to Canada.
Reply from Allergy TestMay 28, 2024
Hi, Thank you for your review. We are very sorry to see you are not satisfied with the service. I have investigated your case and understand we are waiting for your updated address information. Unfortunately we cannot post out your kit until we have this information. If you can reply to my email, I will pass this on to our depot. Update: Thank you for your kind words. I will be emailing you your tracking details as soon as possible. Thanks, Usman AllergyTest
Mark H.
We did not get the codes and have asked a few times with no response. Cannot do test until get codes. No one will get back to us
Reply from Allergy TestMay 27, 2024
Hi, Thank you for reaching out and sharing your concerns with us. I can see that you did reach out to our LiveChat team who did provide you an alternative option. If this didn't work, I will personally email you now with a new activation number. Thank you for bringing this to our attention. Usman AllergyTest
