Great
Based on 779 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
America's Number 1 Allergy & Intolerance CompanyFind a happier, healthier you, today. For over 14 years we’ve helped over 1,000,000 people worldwide by offering clinically validated and complementary therapy tests. Our expert team help you easily discover the cause of symptoms supported by 24/7 customer care.Our values and our missionOur own accredited laboratories and scientific team continuously innovate and ensure quality. We also partner with approved labs and test manufacturers to bring you the very best health insights at home.For over 14 years, we have been a worldwide leader, providing clients with answers at exceptional value for money.Why us?Our Strongest asset is our people. This is not limited to the people who work with us, but the clients we help. That value underpins our customer obsession to treat customers fairly, professionally and with care. That is why we have a customer promise, satisfaction guarantee and offer a range of support structures for clients.Visit our websiteShop Allergy & Intollerance TestsShop Sensitivity TestsShop Health Tests
Allergy Test (allergytest.co) has 779 customer reviews on Folks Told, with an average rating of 4.1 out of 5.
779 approved reviews, newest moderated first
Alastair S.
Shawn answered my query in Super fast time.
Reply from Allergy TestJun 20, 2025
Thank you for your feedback! We’re so pleased to hear that Shawn was able to assist you quickly. Providing fast, helpful support is exactly what we aim for, and we’re glad your experience reflected that. Best regards, Customer Service Team
Kelly
Kai was very helpful and responded quickly to my question. I can now move forward with my test for intolerence. thank you Kai
Reply from Allergy TestJun 16, 2025
Hi Kelly, Thank you for your feedback. We're pleased to hear that Kai was helpful and responded quickly to your question. We're glad you're now able to move forward with your intolerance test, and we're here if you need any further support. Customer Service Team, Allergy Test.
Maria T.
The customer service is 100% amazing! Jordan has understand my concern straight away and helped my to change my order. Thanks Jordan!
Reply from Allergy TestJun 16, 2025
Hi Maria, Thank you for your kind feedback! We're thrilled to hear that Jordan quickly understood your concern and was able to assist with your order change. We’ll be sure to pass along your appreciation. If you need anything else, we're always here to help. Customer Service Team, Allergy Test.
Louise S.
Great service from Jordan today on the chat - I did have to chase the company regarding receiving my sample and then the results being sent. I was literally on chat with Jordan 2 minutes and the results were in my inbox. Very efficient
Reply from Allergy TestJun 16, 2025
Hi Louise, Thank you for your feedback. We're sorry to hear you had to follow up regarding your sample and results, but we're very glad Jordan was able to resolve everything so quickly for you. We’ll be sure to pass along your kind words, and we're here if you need any further assistance. Customer Service Team. Allergy Test.
customer
I used their live chat to have a question answered, which it was. No problems there. But then I was urged to post a review on her service on trust pilot. I'm giving a poor review for that. I've had a look at trust pilot. all you can see is innumerable positive reviews for their CHAT RESPONSE. Not for their product. Not for them actually providing the service they are being paid to do. I have to admit to thinking they are encouraging the useless reviews on how they answer questions to hide the honest reviews on the actual product.
Reply from Allergy TestJun 16, 2025
Hello, Thank you for your honest feedback. We're sorry to hear you felt pressured to leave a review and appreciate you bringing this to our attention. While we do invite customers to share their experience, it’s never our intention to overshadow genuine product feedback or influence reviews unfairly. We value all types of input—positive or critical—as it helps us improve both our service and the quality of our testing. If you have specific concerns about the product or your experience, we would truly welcome the opportunity to address them directly. Please don’t hesitate to reach out to our support team. Customer Service Team, Allergy Team.
Calinda
Terry was great at helping me find the test I was looking g for and answering my questions.
Reply from Allergy TestJun 16, 2025
Hi Calinda, Thank you for your feedback. We're glad to hear that Terry was able to help you find the right test and answer your questions. We appreciate your kind words and are always here if you need further assistance. Customer Service Team, Allergy Test.
Lisa
Shawn was super helpful in answering all of my questions about placing my order for each of my family members. Plus I didn’t even wait more than a few seconds to start my live chat. Thanks Shawn you were great.
Reply from Allergy TestJun 16, 2025
Hi Lisa, Thank you for your wonderful feedback. We're delighted to hear that Shawn provided prompt and helpful assistance with your family orders. We’ll be sure to pass on your kind words. If you need any further support, please don’t hesitate to reach out. Customer Service Team, Allergy Test.
toffo3619
Not good. Could be a scam. I paid for a test and it never arrived. The contact phone number on their site is invalid. The link for Live Chat opens another company webpage trying to sell me chat software. Updating my review. Allergy Test replied to my Trustpilot review, stating that there was nothing wrong with the Live Chat link or the phone number. Unfortunately, I am unable to attach a screenshot of the page that opens when I click their Live Chat link/button. It opens this page: livechat dot com . This page is belongs to the company that makes the Live Chat software, trying to sell their product, which has nothing to do with Allergy Test. Their phone number, 1800 816 057, doesn't work; it appears to be a USA number, so it will not work outside the USA. My advice to you is, if you are living and ordering from outside the USA, be prepared to lose your money.
Reply from Allergy TestJun 10, 2025
We’re very sorry to hear about your experience and understand how frustrating this must be. We want to reassure you that we are a genuine company, and we take all customer concerns seriously. We’ve tested our website and can confirm that the LiveChat button is working correctly. It can be accessed via our homepage, product pages, and the Contact Us page. Additionally, the phone number listed on our site is valid. We are unsure how you got to a page trying to sell you software. Could you please try accessing the LiveChat again via our homepage? If you’re still having trouble, please email us directly at [email protected], and we’ll get back to you as soon as possible to resolve this. Update: I've requested order information from Trust Pilot. Can you please update this so I can get back to you and resolve the query you have. I also would like to understand where you are clicking to get Livechat software information. Kind regards, Customer Service Team.
