AllivetReviews of allivet.com

2nd order had double of one med, but they fixed and sent only correct ones. So far, so good.

I had high hopes for Allivet for my dogs prescriptions at a good price but was completely turned off by a shady sales tactic. I made my first auto ship purchase of anti imflammatory for my dog. Got a great price and received medication in a reasonable amount of time. When second auto ship reminder came, the price was higher, which i expected. I believe they automatically give a 5% discount on second auto ship which helps. It was still more expensive than my local vet so i decided to cancel the auto ship. When i was about to confirm cancellation a window popped up offering a larger discount if i did not cancel and confirmed my new lower price. I accepted the offer and confirmed auto ship. Well, they charged me the higher price. No big deal, I can call and request partial refund. Well that didnt turn out how i expected either. Allivet rep states there was already a 20% discount on my account so the higher discount doesnt apply. Say what? Allivet made the offer to me when i tried to cancel my auto ship. I was coerced into keeping the order on the promise of a certain discount. Most reasonable people are going to assume the latest most recent sales offer is going to be the valid one. Then they offered to give me a 50 dollar discount on my 3rd auto ship. Lol. Why would I have any trust or belief thats a legitimate offer? So heres a warning to anyone that wants to cancel 2nd order -autoship with Allivet. DO NOT accept the discount. You wont get it and it will piss you off. I canceled and requested refund. Fix your system.

Great experience with customer service when our dog passed away. Very compassionate and understanding

What I disliked is that I switched from Apaquel to Zenrelia because it was almost 1/2 the price. What I found though it was only 1/2 the price on my 1st order. After that it was right up there with Apoquel. Now I have to go through the hassle of stopping auto ship. Why did the price jump?

dependable source of pet meds at reduced prices.

WARNING — THIS COMPANY CHARGED ME WITHOUT MY AUTHORIZATION I placed an order using one of their coupons advertised directly on their main page. The coupon reduced the price significantly, and I completed the purchase based on the price I was quoted and charged. I also had my veterinarian call and approve BOTH medications. Their supervisor, Janice, acknowledged that they could see my cat is a Maine Coon and close to the next weight range, and that Maine Coons grow quickly. That is exactly why my vet approved both medications. Despite this, they continued giving me excuses and questioning why my vet approved one medication for a future weight. I told them: I did my part. I selected the medications, was quoted a price, paid it, and had my veterinarian call them. Their own system showed approval for both. Then, approximately FIVE MINUTES after I got off the phone with Janice, they charged me an additional amount WITHOUT MY AUTHORIZATION. They also changed the amount shown in my online account. Their explanation was that I supposedly didn’t have enough money in my bank account initially, so they took what was available and charged the rest later. That makes absolutely no sense. 1. I used a credit card with tens of thousands of dollars in available credit. 2. How could they possibly know whether I had additional money in my bank account? 3. If the payment couldn’t be authorized, it would be declined. You don’t simply charge someone more later without authorization. It appears their system made a pricing error, and instead of honoring the price I was charged, they changed the amount and took additional money without my permission. This isn’t about a few extra dollars. Unauthorized charges are unacceptable. I strongly recommend STAYING AWAY FROM THIS COMPANY and taking your business elsewhere. I don’t want anyone else experiencing what I did.

First time purchase with auto refill is a real bargan! Although refills are not as good a deal there are still less than other sites. Customer service is excellent.

I have 2 dogs on Veteroyl for Cushionings disease. Allivet claims to price match. They do not. It’s a scam and clever wording to mislead the consumer. They will only price match for one month! Yet in order to get their supposed medicine discounts, you have to have a subscription for every month! I was handed to the Escalations Dept who did nothing but say Sorry, a manager will call you tomorrow. This company needs to be fined heavily or shut down due to their Deceptive Marketing Practices. By the way…a Manager never called. No surprise there… Edit: Received a Voicemail from Allivet Pharmacy, she did not state what her position was, I was told I would receive a call from Marketing. In the below response, what Allivet fails to Admit, is I was offered a price match for one month! Then the next month, the price goes up to Allivets preferred price. That is not price matching when your animals have to be on a life saving medicine for life. It’s obvious, that Allivets words, do not fit what price matching really means when joining a subscription based company. as they are. This is what is called in Marketing, “A Bate And Switch” tactic. They bait you in, but refuse to honor the continued price of the US Pharmacy, Costco offered, and hope you won’t see the switch when they push the price up the next month. Costco deserves my business. They continue to show time and time again, what an ethical company they are. I hope I can open some eyes on Reddit and other platforms I am raising awareness on, of Allivets unscrupulous activities.