customer
Nobody has answered me yet so I haven't…
Nobody has answered me yet so I haven't received any support
Reply from AllnodesApr 18, 2023
Dear valued customer, We apologize for not being able to address your inquiry as quickly as you expected. Kindly be informed that our support team is unavailable on weekends, with messages sent on Saturdays generally being handled the following Monday, unless you possess an enterprise plan that offers priority support. After examining your case, we discovered that only 2 attestations out of 20,000 were missed, and there have been no further missed attestations since. We would like to reassure you that these 2 missed attestations should not raise any concerns regarding the performance of your node. We are grateful for your understanding and continued support. If you need priority support in the future, please consider upgrading your plan or reach out to us during our regular business hours.




