Poor
Based on 54 reviews
ALS2.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At ALLSCHOOLABS, we work with a global network of pharmacies, medical & lab retailers, grocery stores and delivery partners to source and deliver hard-to-find products across 2,184+ cities.Every order involves many moving parts - product availability, partner inventory, shipping, regulations and last-mile delivery. Details and delivery outcomes may vary by product and location.Eligible lab and medical wares may be available with Pay on Delivery. Pharmaceutical & grocery products are fulfilled by third-party partners and follow their payment and fulfillment terms.Customer care and enquiries are handled only through our official website Contact/Support pages. We do not provide support through third-party websites or partner platforms.
ALS (allschoolabs.com) has 54 customer reviews on Folks Told, with an average rating of 2.7 out of 5.
54 approved reviews, newest moderated first
David A.
Can you tell me when time expect my order? It just says processing. Order #914945 was placed on 13/05/2025 and is currently Processing.
Reply from ALSMay 20, 2025
Thank you for your review. Kindly use our contact center for inquiries on delivery status. WhatsApp chat is faster
dogus S.
THIS IS SCAM ALERT!!! I ordered important medicines, they charges me £100 they said they will process it but after a week they do not even respond my whatsapp messages. DO NOT BUY ANYTHING FROM ALLSCHOOL LABS!!!
Reply from ALSMay 18, 2025
Tracking Number is 8307589441 https://www.dhl.com False! order was dispacted on 16-05-2025 with tracking ID issued to you and as seen in tracking, the meds is being delivered by DHL express
Don
I placed an order a month ago and I get no response from the company except for them saying the shipping method was wrong and I’d have to pay $50 more for shipping. Then they said the only way they would fix and proceed with my order is if I removed the negative review I posted about them. Their communication is horrible so I refused to remove the review. Do not do business with these people. Very rude and not trustworthy
Reply from ALSMay 18, 2025
Dear customer, we do not have any problem with a user leaving a comment so long it is in line with our acceptable terms of use as stated on our website. You ordered this med from us because we offer world's largest stock of medications and lab supplies in one place with an unmatchable price and speed delivery anywhere else but there are policies internally and legislatively on which our company runs which includes the correct shipping option for medications especially the type you ordered. It's okay that you may not proceed , you could have cancelled or requested refund but no, you are on all kinds of website requesting our customer service to serve you there. Do you take your problem with Google services to Bing support and libel them there and then return to Google to fix your problem? Last I checked, Google block users from access to services who act this way. The right thing to do is always to contact the customer service of the establishment and request support or refunds politely but not you. We continue to offer a full refund policy on the 385,000 products we distribute, request the right way - through our contact center and i'm sure we can be happy again to fix this
Victoria
If you are looking for a reliable company, this is not just the one for you. Good customer service? This is definitely not the one. I had contacted them on whatsapp for an injection, I intentionally did not purchase via their website as I am sure the prices were not right. I paid nearly half a million for this purchase on last week, I pre-checked the expiry date before payment and was told 12/26. Today, I asked for this to be posted to me to an individual who needs to pick this up is not available. It was at the point of asking for a picture that I was told it has an expiry date of next month (today is 30th of April). The agent told me it was kept for me in the fridge but the date miraculously changed or I was lied to from the beginning. I have been asked to fill a form for a refund and don't know how much that will take and my fri**d's flight will definitely not be able to meet up. What a nightmare! I am glad I asked before the 2nd of May as they would have delayed and made me anxious unnecessarily. If I don't get me refund this week, I will be raising this as a fraud with my bank! EDIT: WAS REFUNDED AFTER OVER 2WEEKS (on 16th of May) OF CHASING THEM AND CALLING RELENTLESSLY, NOTHING ABOUT THIS IS FALSE. AVOID THIS COMPANY, THEY ARE OUT TO STEAL FROM YOU! Editing to add the second time as this company is trying hard to be what they are not and keep editing their comments. I did get a reputable company to buy from and I do hope there is less than 3 of you that sells fake and try to cun customers in Nigeria actually. Adding this as they have edited again like the fraud they are, expiry was less than a week away and then lied to say it was 12/26 until I asked for a picture and then all of a sudden they started mentioning there is a problem with expiry. I wish I can share screenshot here. Fraudsters!
Reply from ALSMay 18, 2025
False. Order was indeed cancelled by customer because expiry was a month away, but full reversal of funds was made, and received by the customer in line with our full refunds policy (which may see a bit of delay on some "serious" meds - as this meds was purchased from partners with the refund process having to be completed from their end first).
jacechhotmail.com
I ordered some medicines, after paying they tell me that the prices were not the right ones and I had to pay more, it was too much the difference in the prices they gave me online, I asked for the refund and they gave me a link which I have filled out 5 times and I do not have a single answer about the refund.
Reply from ALSApr 16, 2025
Hi, I just responded to your review on the other platforms so please allow me to copy and paste the response here: ________ Thank you for your review Janet, but immediately your order is received on our website, you will often get a series of email(except you included wrong phone/email information) with details on your order with shipping and delivery included. The only category we deal in that you may get a request to make a top up is prescription medications. Why ? because it is packaged, shipped and delivered uniquely with different counteries having different policies on FDA, import tax, tariffs, blahblahblah. Now mind you, I said "may". And always, we will always provide you the option of order cancellation should you not want this option. We never will force the product on you. We are trying our best to make cheap and affordable products (especially medications) accessible worldwide, But with the current trade war, it may get a bit worse and then better. However, always remember that you can cancel the order and opt for a full refund. If the refund has not arrived after 7 business days (which is rare), you can contact support with your order number or do a chargeback with your bank. We appreciate your patronage always!
Collins M.
They are very responsive to issues and refunded the excess money I paid for analysis without any hassles. They are truly legit and reliable
Reply from ALSApr 16, 2025
Thank you very much Collins, we will continue to fine tune our services for better delivery.
Gildas E.
Results delivered very fastly✨
Reply from ALSApr 16, 2025
Gildas from Benin Republic, we appreciate the trust you put in us. By the way, you can apply as a national representative with our analytical section so that every sample from your country; you get about 10% bank credits. How cool ?
Kristina Š.
Warning: Scam or Extremely Unreliable Company I sent 130 EUR to this company, expecting them to deliver as promised. However, they never sent my money back and completely ignored my concerns. When I tried to hold them accountable by mentioning a negative review I found on Trustpilot, instead of resolving the issue, they got offended and still refused to return my money. This is completely unacceptable. A legitimate business would handle customer concerns professionally, not react defensively and ignore rightful claims. Avoid this company at all costs—they are either a scam or incredibly unreliable. If they resolve the issue and return my money, I will update my review. Until then, I strongly advise others to be cautious before trusting them with your money.
Reply from ALSMar 4, 2025
Do you know what a legitimate customer would not do? A legitimate customer would not go on line after placing their order to search for a negative review of a business (which every business has - including trustpilot), screen shot the review, and paste it into a chat with customer service, threatening to replicate same if they dont get their tracking ASAP. Not only is that very insulting but you are in breach of our terms of use as stated on our website and your order is in hold and will remain so until determined otherwise. Please contact customer service to get this cleared.
