AlltrueReviews of alltrue.com

I used to love this when it was CauseBox. Now it’s just become cheap crap that no one needs and it barely usable. Can’t be even close to $250 in value. It’s really just trash. It’s like, stuff companies couldn’t sell due to quality issues. I can’t use most of what I got, and it’s often broken. Would not recommend this company any longer. I wish I could, but it’s just a scam at this point.

I placed an order at the end of May. I immediately received an email with a payment confirmation, but no order confirmation number or order details. After about a month, I still hadn’t received my products. I contacted customer service and was told very vaguely that my order would ship “sometime in June or July.” June was nearly over at that point, so I just hoped it would come “sometime in July.” I JUST received my box yesterday…more than two months after I placed the order. No shipment confirmation sent (even though they promised to send one once the order shipped), but I did receive an email a few days ago saying that two of the items I ordered were not available and that they issued a refund for those (after keeping my money for two months). Additionally, when I opened the box I noticed that the items in the box are all dirty and of poor quality. I’m super disappointed this site and will not purchase again. $220 for a box of junk.

This company charges people for their products and then doesn’t send the product. When you try to contact customer service to find out what happened or get a refund, they ghost you. They are essentially stealing.

This is a total scam, a money suck. They send the cheapest stuff and advertise products that they won't send. What a waste of money. So, disappointed that my friend gifted me this.

I placed an order with them that was for 2 mystery boxes; 1 for wellness and 2 for home decor. It took over a month to receive the order and when I did the well box consisted of 9 liquid hand soaps and some other things that were fine, but 9 of the same hand soaps! And the home decor hit consisted on 2 sets of white queen sheets, exactly the same. I emailed the company to let them know how disappointed I was in receiving multiples of the same thing in a box that was supposed to have a variety of things. They said they would send me replacement boxes, which I agreed as a nice solution but I never received the replacements. I emailed them several times and the answer was always the same, that they should ship out in 1-2 weeks. They began saying that on February 4th. It’s now March 19th and still nothing. This company is a scam and they don’t make good on their word. They are an online liquidator and you have no control over your purchases. So gross.

If I could give this company zero stars I would. I purchased the whole year membership and my first box was the winter box. The website wouldn’t allow me to select my items and allTRUE sent me an email saying they would select the items and send them to me however the items they chose were all items I didn’t want so I emailed them explaining I didn’t need another blanket or any other items they chose to send. They replied it was too late and that the box was already sent..a month later I still never received the box so they told me to pick new item and they would send me a new box right away.. now it’s a month later again and still no box. DO NOT PURCHASE FROM THIS COMPAY. They make false promises and have the nerve to call themselves allTRUE.

I’m so sad. I had a friend recommend this box to me and I really really trusted her recommendation so I went ahead and purchased the yearly subscription (my fault). I purchased it two months ago and I have yet to even receive a shipping notification for my winter box but I’m getting emails telling me to pick out my items for the next box when I haven’t even received the first. So I reach out to customer service and that’s when I’m told they are moving warehouses and that’s why… as a first and last time customer this is just a horrible first impression because I’ve been starting to think it’s a scam! Let’s hope it’s not as I still have yet to receive any kind of communication on when my winter box will even ship. I was just so excited for this membership and it’s been soured by the lack of communication. EDIT/UPDATE 3/3/25: Still haven’t received a shipping notification for my winter box and spring is in a matter of weeks! I reached out to customer service and they wanted to try and ship my box in multiple shipments so I could at least receive some of my items and they gave me a $25 credit for my next purchase…. As if I’m going to spend any more of my hard earned money with them! I told them the credit wouldn’t be useful and that I would really like a refund which they FINALLY gave me! I’m now free of this company and I feel lighter! I know that seems dramatic but I’ve been waiting for this box since DECEMBER and the $287 I spent was looming over my head that whole time.

I purchased a box of market items heavily discounted and despite the fair cost for what was coming it still amounted to quite a bill. The reason for my purchase was a particular item which I had received in a previous box and had unfortunately broken, so I was excited to find it at a more reasonable price. I was told my package had shipped and that it was on route but that there were two items of the same thing that were unavailable. That was fine I received a refund. Today I received another email saying that the item that I had purchased (the whole reason for my purchase) wasn't in the shipment because it was out of stock. AFTER it had shipped a full two weeks later not allowing me to cancel the order. I appreciate the change over issues in merchandise, however I wish I had been informed when products were being packed and not after my items were shipped (as clearly they were aware of items not being in stock at the time of packing due to my other items being refunded). Being straight up about all the issues rather than just the smallest valued items would have led to much less frustration.