Reply from AlltrueMar 23, 2023
Hi Claire,
Thank you for taking the time to leave us a review, and I do apologize for any unwanted frustration! On March 9th, Alltrue reached out to all of our Seasonal Members in order to alert them to the membership's price increase. I am so sorry if this message was not able to be received in time.
As noted in our recent community notification, Alltrue’s mission is to help you live a happier, healthier life by partnering with brands, small businesses, and artisans to introduce you to products that are thoughtfully designed, functional, better for you, and deliver important little moments of joy throughout your life. We strive to make sustainable and ethical products from diverse makers more accessible — and we want to thank you for being a member and making it possible for us to carry out this mission alongside you.
As you have seen in the news and felt elsewhere while shopping, the artisans, small businesses, and key supply chain partners that enable Alltrue to fulfill its mission have been affected by inflationary pricing pressures: raw material costs, manufacturing, transportation, shipping, and labor costs have all increased. Additionally, the simple truth is that ethically and sustainably made products cost us more to produce and procure than conventional, mass market products. It is because of these reason, and to continue investing in an improved Alltrue experience, that we have raised the cost of the membership by $10 per season. It’s a necessary step in order to continue curating and creating useful and sustainable products, while supporting artisan makers and small businesses each season. Lastly, as part of our ongoing focus on creating sustainable impact we have made the decision to cover the cost of “Eco Shipping” and include it in all memberships, rather than making it an optional Add-On. This means that your membership helps support reforestation projects through small-scale farming projects, which helps combat climate change.
If you have any further questions in regards to the price increase or regarding your membership, please do not hesitate to reach out to our Community Support team as we are eager to assist!