AlltrueReviews of alltrue.com

I missed the deadline to customize my box and reached out for support. Loriedel responded quickly and completely, was very kind and helpful, and FULLY resolved my issue faster than I imagined possible. She was able to customize my order for me and add an add-on item as well. I am very satisfied and I would absolutely recommend Alltrue and this particular team member based on this support experience. Thank you!

"Premium quality support and the nicest customer service I have been in contact with in a long time! Very helpful and quick response time. Not to mention their products are great! Highly recommend & Thank you to Archie C for being helpful in placing my order!"

I have subscribed to many subscription boxes for women and this one has been the best overall experience. The quality of goods and value for money is great, although after 2.5 years I finally cancelled because let's face it, most of the boxes out there send you the same type of items and I just don't need thirteen cutting boards and forty yoga mats. In my opinion, the true measure of a company like this is how they handle mistakes and problems, and this is where Alltrue really shines. Missing or damaged items - they replace it. Missed customization? They will let you exchange items. Want to cancel? No problem, you can cancel and they won't lead you through a confusing maze of pages trying to trick you into continuing (looking at you, FabFitFun and ipsy). I also appreciate that they have a website where policies are clearly stated, their customer support has an auto-acknowledgment so you know when to expect a response, and that there is a great deal of transparency about the purchase before you give them your money. Additionally, compared to most of the other boxes I have tried, Alltrue seems to be genuinely curated and not just whatever items the vendor could get cheaply in bulk or from friends' companies (SimplyBeautiful is especially bad for this). In a saturated market, I have to say that Alltrue is the one subscription box that has never made me mad that I gave them money.

As everyone else is saying, they take FOREVER to ship your items, and some come in poor shape or iffy quality. They also charge waaay more than necessary. My personal bad experience with them is that they charged me more than I agreed to paying, and they blamed it on the dollar exchange rate (I'm Canadian) and a 10$ credit on my account. First of all, if I have a 10$ credit, why was I CHARGED an extra 10$? That's not what credit means! I also did the math for the exchange rate and they still charged me 30$ more than what the exchange rate is worth. They blamed it on my bank, however, I have had the same bank for over a decade and have ordered many things from outside my country and I have never had an issue like this before. This is absolutely a scam.

The only reason I ordered a box was because my wife was eyeing a bag they advertised. Not only did the bag not come in the box, it came wayy after Christmas (I ordered in November). The website is terrible, had trouble logging in. It says your can customize, but I was unable to. Horrible service. They refunded me for the automatic renewal, but not the disappointment box.

just got my winter box and it is terrible nothing like what they showed it was a true waste of my money, show some many cute stuff and got nothing even close to what they said i would get and everytime you talk to them they have an excuse for it not getting shipped yet.

I was a subscriber of this company for 2 years. I subscribed when Alltrue went by the name Causebox and presented themselves as a lifestyle subscription box supporting either good cause, local artisans, women owned businesses or products with clean/plant based ingredients. I noticed that many products are no longer made by artisans. Alltrue uses the brands’ names and designs and manufactures the products somewhere else, by someone else. Example from the latest box: Yune yoga mat crafted and printed in Oregon, USA. Originally selling for $59 and giving a portion of their profits to local shelters, charities, and under funded schools. This very mat is revamped by Alltrue using the same print/design and also using the yoga mat company name. The mat is no longer padded, it is a thin travel version, and the production is moved from Oregon to China. This Alltrue dupe that uses cheap labor and less material is valued $85. Many items included in previous boxes have similar story. About the shipping times… Right now, the spring season is about to start. It’s March 2022 and many WINTER boxes haven’t shipped yet, including mine. This became a standard thing with Alltrue. Whether the covid excuses are valid or not, unlike my other subscription boxes that are on time, Alltrue is always one season behind. This Winter box contains items like blankets, fuzzy socks, beanie hats... and you won’t be able to use them until next winter. What is the point of having this subscription? Excuses, late deliveries, cheap dupes… no reason to continue my 3rd year with Alltrue.

Reviews for this box were bad but I bought anyway with a Black Friday deal back in November hoping to switch from fab fit fun over to alltrue instead. It’s already March and I finally get a notification that my winter box is shipping and another notification that they charged me full price. Naturally I assumed they charged me for the winter box AGAIN because why would they charge me for the spring box when I haven’t even gotten the winter box? Nope, it was for the spring box but I know for a fact I took it off auto renew when I signed up because I wanted to receive the winter box and judge for myself whether I wanted to continue with it. Customer service got back to me and told me the charge was for the spring box but they refunded me without much hassle which was a pleasant surprise based on other customer service reviews I’ve read. I received the winter shortly after and it wasn’t that great. I’m glad I only paid the Black Friday deal price because it definitely wasn’t worth the full 60ish dollars.