AlltrueReviews of alltrue.com

I have dealt with this company for a number of years and have had very few issues however when on occasion an issue arose my concerns were promptly responded to and always addressed and solved appropriately and satisfactorily. The products procured each season continue to delight. I always look forward to receiving this box and trying new items.

Thanks to Patricia with the Community Support team as well as the Management team for such a prompt response to my issue with receiving the wrong item. I am truly impressed with the professionalism and prompt response and resolution. Excellent customer service!

This company is amazing, the quality of the craftmanship on the products they ship is 10 star. The whole premise of their business is such a worthy cause. When my daughters box was lost in shipping due to a move they promptly sent out a new one. I will be giving more of these as gifts this year.

Do not do business with this company! What a scam to get your money and give lousy customer service! Buyer BEWARE

I have an annual subscription. Last month, I updated my address in my alltrue account several weeks before I moved. It was early July, and I had not received my summer box yet. I moved to another state on July 30. Today, August 3, I get a message that my summer box has shipped. Pretty late in the season in my opinion, but that is not my main complaint today. The box shipped to my old address. I immediately checked my account and was confused because it clearly has my new address listed. I contacted Alltrue right away so they could help. But they didn't even try to help. I received an email a few hours later informing me that any shipping updates need to happen prior to their "quarter", which would have been June 1. So they apparently can only update a shipping address with 2 months notice?! I was told they can't help me at all, but that I could try calling FedEx and see if they could do anything. I called FedEx, but was told only the sender can change an address. So now I have no way to get my box. I am floored by the lack of help from Alltrue. First of all, it shouldn't take over 2 months to update a shipping address. Second, they should have immediately called FedEx and tried to fix this instead of telling me to do it. And thirdly, why is a box intended for summer not shipping until 2/3 of the way through summer?!. Don't bother with this company.

The customer service was exceptional! Makes me very happy and proud to be supporting this company and I have been telling all my friends how great Alltrue is, not only the products but the service too. I look forward to being a loyal customer for a very long time. Thanks for having great product selections and helping me out with the customization to my subscription. You all are amazing!!

a wonderful company, offering fabulous products, and providing excellent customer service. so happy to support such a great business that supports so many wonderful small businesses.

I was very pleased with the prompt and attentive response I just received from Alltrue. They resolved my issue completely; and in an environmentally friendly manner. I often wonder how often the people who complain about this company have actually tried to resolve their issue with them first. Not having a phone number to contact is annoying, but my complaint was resolved within 48 hours. Impressed!