AllurezReviews of allurez.com

I saw the Butterfly Blue Sapphire and Hearts Diamond engagement set and knew it had to to be one, just like I knew She had to be the one. I put them together on Christmas Eve and she could not believe the rings....Kudo's to the Jewelers at Allurez who worked very hard to have this set crafted and to me in time for a Christmas Eve surprise! Thanks for helping me have a very memorable engagement, a very happy fiancee and guess what....June 21 she will be my wife and of course I can't wait to order my wedding band from you folks..Just a breathtaking set and a breath taking lady.

Honestly, i had no idea who or what Allurez was when i bought what are pretty expensive diamond earrings for my wife. In fact after buying them I wondered if I have been totally stupid about dealing with some company over the internet. Well all i can say is that my wife was ecstatic when she saw them - totally unique and beautiful design. But the real frosting came later when i purchased the earrings there was a promotion to get a free watch if you ordered before 6 pm... which i did. we got the watch, and frankly did not like it...too heavy for her. so i meekly reached out to Allurez to see what they would do for me - after all the watch was a freebee. Much to my surprise they told me to return it and when a new model came in the next month or so, which would be lighter weight they would send it. So the customer service was exceptional to say the least.

I ordered a ring and then they made it and mailed it...

I can't stop staring at my engagement ring from Allurez! My fiance ordered my ring on December 7th and requested it be here for a Christmas engagement. Allurez worked their magic and it arrived on December 23rd to make the proposal perfect! Thank you Allurez for such a beautiful ring! I love it!!

Good communication, nice ring, and excellent support throughout delivery

Amazing service and product. Will recommend to my friends and family!!

My Fiance loves it!!! Allurez created a spectacular engagement ring for me and the results were all I imagined. Thank you!!

This started off ok, then went bad really quick! This company has the WORST customer service for a company that is taking a considerable amount of money from you! Domino's which is at max a $100 dollars shows you where they are in the process! But for some reason their "crafters" and customer service reps don't communicate! I waited a month for the ring. I was told I could expect it to be shipped 12/19/19 - 12/23/19 .... So that was nice because I could give it to her on Christmas... nope no ring. So I called and was assured by (Not allowed to name because Allurez is trying to take my post down, customer service rep) that I would have it for New Years. She even said she needed to check and call me back. On the 2nd of Jan 2020 (still no ring) I called and said I was going to cancel. She said that I couldn’t do that??? So I said fine, I’ll have my CC company reverse the charges!! Miraculously, she put me on hold and when she came back, she informed me the ring was ready and would be delivered the next day! But they had one last disappointment for me. The ring does not fit! It was sized WRONG!! How embarrassing! These people don't care about customer service. They don't set reasonable expectations and lie when they don't live up to them. I would give them 0 stars if possible. Their reps are nice but they pitch "its hand crafted" wayyyyy to much! I could of had a new car "crafted" in the time it took them! It literally takes 6 weeks to order a car from factory. Why does a ring take 4-5 weeks? Crafters taking to long? To much business? HIRE more crafters! Fix this problem. Even though it's the wrong size. The ring is very pretty. This company needs a lot of work! I suggest you take to heart the bad reviews before you order. There is a high chance you will encounter one of the same problems! Update 3/16/20: I have since been continually harassed instead of them trying to remedy this issue. I’m updating this post because Allurez has challenged that I am a customer, my order and my identity? They can take over 5k from me but now they don’t know who I am? I have since had the ring resized and it was a size 7, not 6.5 as I ordered. Which wouldn’t have mattered because she is actually a size 5. Their sizing is not true, even if they do get the order right! This is now costing me additional valuable time! Please don’t do business with these people, you are enabling a horrible business to just continue their practices!