Student
I had several issues during my…
I had several issues during my five-month stay with Alohause, although the booking process was easy and the Upper East Side location was great—close to shops, cafes, and restaurants. Upon arrival, I was given a different apartment than the one I booked, and Alohause initially denied the mistake. The apartment was in poor condition, with cleanliness issues, centipedes getting in through cracks, and unsafe electrical outlets. During the winter, the building had no hot water for three weeks, and the dishwasher was broken for just as long. Despite repeated requests, Alohause was slow to respond and offered no real help. We eventually had to contact the building owner ourselves. Extra fees for cleaning and utilities were high considering the lack of service, and I didn’t receive my deposit refund on time.
Reply from Alohause WorldJul 29, 2026
Dear Student, Thank you for taking the time to share your feedback. We sincerely regret that your stay did not meet your expectations, as we always strive to provide a comfortable and transparent living experience for all our tenants. We would like to address several points raised in your review to offer full clarity: Apartment Assignment & Condition: The apartment you checked into was the exact unit you booked, and it was inspected, cleaned, and in good condition upon your arrival. At no point did our team deny any of your concerns. Building Maintenance & Communication: While building-wide issues can occasionally occur in any property, the hot water outage lasted for 1 week, not 3. Throughout that time, our support team responded to all messages within 24 hours, providing continuous updates while working tirelessly to mitigate and resolve the situation as quickly as possible. Fees & Security Deposit: All applicable fees were clearly explained and agreed upon during the initial booking process. Additionally, your security deposit refund was processed strictly within the timeframe stipulated by your lease agreement and NY State law. While we understand that building maintenance issues are frustrating, we are truly sorry that your experience fell short of what you hoped for. We wish you all the best in your future housing. Warmly, The Alohouse Team