Excellent
Based on 173 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Alphabet Trains & Toys is a retailer of high-quality educational toys made from sustainable materials. Most of our toys are made in the US and safety-tested according to the highest standards. We carry Name Trains, personalized name puzzle stools, personalized books, Montessori and educational toys, etc. We pride ourselves in our outstanding customer service, no-hassle return policy, and our FREE shipping program
Alphabet Trains (alphabet-trains.com) has 173 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
173 approved reviews, newest moderated first
Sharon D.
I was pleasantly surprised by how many options that I had to select from. While I haven't yet received the product, I am anticipating being more than satisfied with it. I purchased it as a gift for my Grandson, who will be starting school in September of 2018. He loves all things train related and I am sure that it will aid him in learning to spell his full name in a fun way.
Laura S.
Came fast!! - I was down to the wire before Christmas! Great product - my 4 year old loves it!
Sandy
Love the quality of the product and had an inquiry of Customer Service which was replied to right away and very helpful. Would not hesitate to use this company again. :o)
Margaret F.
I am a lifelong catalogue shopper, who has never received an order without return information. I am getting nowhere with my return. Product seems good quality.
Reply from Alphabet TrainsNov 27, 2017
Thank you so very much for sharing your issue. We strive to serve our customers as best as we can. Early on in our company's life-stage, we decided that our customer's privacy was of utmost importance to us. Therefore, we decided, unlike some of our competitors, not to track our customer behaviors nor to record their private information. Unfortunately, that has introduced some disadvantages to us. Namely, when someone requests a return, we have to ask for an order number and if the customer does not provide us with that information, our job becomes more difficult. , In your case, we did ask for an order number on Thanksgiving day and since you did not have it, you provided us with your shipping address, the day after Thanksgiving (i.e Yesterday). We had to use that information to track your order and we did confirm that you placed an order for a duplicate item by mistake and we shipped the 'correct' item to you as per your order. However, since we do provide a 100% hassle free return policy, we have created a return label for you and will email it to you during our normal business hours (which does not include Sundays unfortunately) We hope that this answers your problem. Regards, alphabet-trains.com
Carol
The train is cute, but two of the six letters are the same color (I was hoping they would all be different). And the name has two “L”s in it which are side by side. One is larger than the other, noticeable to my eye. The order arrived quickly and I think it will be a nice addition to my grandson’s bedroom. After seeing my comments about the one letter being smaller, the company responded by replacing that letter. It looks great with the others. Thank you, Alphabet Trains.
Reply from Alphabet TrainsNov 3, 2017
Thank you for your comments. We strive to serve. The letters come in 6 distinct colors two of which (Orange and purple) are produced at a lower frequency than others. Therefore, for names that are 6 letter or longer, unfortunately we cannot guarantee distinct and unique colors. As to different size letters, that is an anomaly. Please contact us at your earliest convenience s we can research the issue and replace the problematic letter train asap. Thank you!
Bernice B.
Love these trains. They are special.
Judy K.
Excellent service, timely, beautiful product. Couldn't be more satisfied!
kelly W.
We paid for $13 for expedited shipping and it has been 6 days and we still don't have our order yet and probably won't for another couple of days.
Reply from Alphabet TrainsJun 11, 2017
We are sorry to hear about the issue with your order. We clearly state on our site that items are shipped within 2-3 business days of the order (Saturday and Sundays are not business days). Your order was actually shipped the next day Once we ship the item we do not have any control on how long it takes. We did however, refund you the full shipping charges the minute we received the email from you making us aware of the issue. If you were still unhappy, we actually can provide a full refund upon the return of the merchandise however, you did not indicate that you wanted this option Once again, we are extremely sorry to hear you are unsatisfied with your experience
