Alpha Paw IncReviews of alphapaw.com

This process took way too long. I am happy with the result.

Not enough options to describe person on the mug. Limited hair styles for such an expensive item.

Site is usable and uncomplicated, but nothing extraordinary.

The item was as described, however, the ornament was ordered in mid to late November and didn’t arrive until January 20.🥴

I ordered a coffee mug and requested the male figure have a blue shirt. I incorrectly clicked on "purple," not blue, on the site while placing the order. However, when the item arrived, the shirt was red. I sent a picture of the mug to Customer Service and was told it was the color I chose (purple), just a different shade. Indeed, side by side, one mug is red, the other purple. I was told there was nothing they could do. I elevated my concern and was told a request for a mug with a blue shirt will be submitted and "if approved," I'll be sent tracking information. I have yet to receive tracking information and suspect my mug will not arrive.

The cups are good quality, but the colors are not vibrant at all. One I ordered had my son’s head facing the sun. I could barely see his head. , as it disappeared into the sun. But I am in the bed with medical problems and can’t take care of it. So, it is what it is.

So hard to review the pillow I ordered as it 1st came with part of a name sewn into the seam & took so long to get here. Cust. Serv. took too long to respond with a cutesy canned answer that they were busy. Finally got them to answer & they said they would re-do & send to correct recipient. Again, the wait time (now after Christmas) was forever. I sent 16 emails & received only excuses. Finally saw a mixed review on IG & replied to that person how unhappy I was. The person responding on their IG account contacted me & could not have been nicer!! She researched my order immediately & had an answer that it had just been shipped (10 days later than CS had told me) but at least I had an answer & tracking number. This person (who would not give me their name) answered any follow up questions I had promptly & politely. The pillow, which was a Christmas gift, finally reached the recipient 1/25/20 when I had ordered the original early in November. She was brought to tears feeling it was such a touching, thoughtful gift. I would like to have one for myself but I don't know if I want to go thru this again. The only thing is, the IG person said they would be happy to help if I had issues. So, this is all what makes it so hard to review. The 2nd pillow cover was perfect & as ordered. BUT their normal CS is so poorly managed. If I had not received the assistance I did from IG support, the recipient may still be waiting for her gift. Much appreciation to there IG support!! I'm still thinking about ordering one for myself.

I am giving 3 stars because I like the final product and the customer service on your chat. The process to get the final product, however, has discouraged me from ever ordering from here again. I ordered a product on 11/30 and received it on 1/3. I get that it could take 3-5 weeks but,on 12/19 I received an email saying that it shipped and would receive the tracking to follow. I did not receive the tracking until 12/26, and the tracking showed that the label was created and the product has not even been shipped yet. I finally received the product and one of the cats was incorrect. I double checked my order and I ordered it correctly. I reached out via email to the address provided, since there is no customer service number listed anywhere. I received an email back saying it would then be forwarded to the quality assurance team. Since I could not just get a straight answer, I decided to reach out on facebook chat. That team responded right away and helped me. Almost 2 months later from the day I placed my order did I receive the correct item. It is too much work/follow up to order from this company. I will take my business elsewhere if I want to order something similar.