Poor
Based on 54 reviews
Umrah Experts2.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Embark on a journey with Umrah Experts , where every mile is a promise of comfort, reliability, and exceptional service. Established with a vision to redefine travel experiences, we are your trusted partner in exploring the world seamlessly.
Umrah Experts (alraheemtravels.com) has 54 customer reviews on Folks Told, with an average rating of 2.5 out of 5.
54 approved reviews, newest moderated first
Zainab M.
Our experience with Al Raheem Travel Agency was nothing short of a nightmare.Al Raheem travels promised us 5 star hotels, and when we got there, it was 2 stars. They are scammers. After getting payments they keep charging your card until you block or lock the cards. They can't even reply after getting payments and provide you worst services. Be aware of them, they are a scammer a specially their employee "Ikhlaq".
Aimal M.
There is no option of a zero star to give to this scam agent. They charged my family for a five star and failed to meet their promises. They don’t bother in replying to your concerns once they have taken a high amount from you. They should be ashamed and banned instead of being regretful they threat you to publicly shame them and they will remove your comments so they can make more fools. A big NO to this agency. They are doing same with everyone so they have a standard reply for everyone. Fake and substandard agency.
Yassine A.
Very good customer service with hight quality.they answer my questions any time when I asked them.but the only thing that make me very happy is the quality of hotel 5 stars that s why we are 7 friends we booked with travel al raheem
Anum S.
This company is a big scam/cheat/crooks ! There all reviews are fake , they don't allow you to comment on instagram and facebook , They promised us 5-star luxury umrah package but gave us 2-star instead gave us totally different things ! Umrah is a noble cause i still cant believe people can lie about this, Please beware of these scammers , They gave us tourist visa instead of umrah visa although umrah visa is much cheaper they keep charging your cards until and unless you blocked or lock the cards! Pls do your research Don't book with these scammers ! Worst long flights Worst transport buses No guide as promised No imam as promised Hotels worst (no booking on the spot) Its a terrible terrible experience Beware of guy Ikhlaq he is a trap! They hired him to trap people to book once you paid them there company don't take any responsibility !
Reply from Umrah ExpertsSep 24, 2024
Thank you for your feedback. We genuinely strive to provide a five-star experience for all our guests, including your accommodations at Swissotel Al Maqam and Al Haram Hotel in Madinah. If your rooms were not together, we want to clarify that this was due to changes made to the booking names, which can affect room assignments. We regret any inconvenience this may have caused. We take pride in the comprehensive services we offer, including visas for both USA and Pakistani passports, GMC transportation, breakfast, and health insurance. It’s disheartening to see a one-star review, especially after fulfilling these commitments. If there were any issues with our services, we encourage you to reach out directly so we can address your concerns effectively. Additionally, we want to highlight our efforts in resolving the visa rejection for your Pakistani passport. We took the initiative to visit the embassy in person to ensure the approval, demonstrating our commitment to providing the best possible service for our guests. We hope that despite any challenges, you were able to enjoy your overall experience. Your feedback is important to us, and we continually strive to improve our services based on our guests’ needs. May Allah accept your Umrah, brother.
Syed S.
0 Star Review for Al Raheem Travels - Total Scam! My experience with Al Raheem Travels was an absolute nightmare. Despite paying for a 5-star Umrah package, we received a 2-3 star service at best. They charged extra for everything and didn’t provide key services like a guide or Imam, which they promised. We were traveling from the USA, and another family member was traveling from Pakistan, yet our rooms were not arranged together in both Medina and Mecca, causing unnecessary stress. While the bus services were somewhat on point, they take no responsibility for anything once you’ve paid them. Ikhlaq, their customer service rep, has a sweet mouth to reel you in, but after that, they ruin your entire spiritual journey. Don’t fall for their trap. Al Raheem Travels is a scam—avoid them at all costs!
Reply from Umrah ExpertsSep 24, 2024
Thank you for your feedback. We genuinely strive to provide a five-star experience for all our guests, including your accommodations at Swissotel Al Maqam and Al Haram Hotel in Madinah. If your rooms were not together, we want to clarify that this was due to changes made to the booking names, which can affect room assignments. We regret any inconvenience this may have caused. We take pride in the comprehensive services we offer, including visas for both USA and Pakistani passports, GMC transportation, breakfast, and health insurance. It’s disheartening to see a one-star review, especially after fulfilling these commitments. If there were any issues with our services, we encourage you to reach out directly so we can address your concerns effectively. Additionally, we want to highlight our efforts in resolving the visa rejection for your Pakistani passport. We took the initiative to visit the embassy in person to ensure the approval, demonstrating our commitment to providing the best possible service for our guests. We hope that despite any challenges, you were able to enjoy your overall experience. Your feedback is important to us, and we continually strive to improve our services based on our guests’ needs. May Allah accept your Umrah, brother.
Sayyada A.
Very kind and caring team, always available to help. We had a great experience and enjoyed their service
Mina
It was great experience for my first time visit and Umrah. I thanked almighty first and then brother Ikhlaq to encourage me to keep the decision though it was very tight schedule and pretty quick confirmation after retrieving several times. The bonus was to get the company with another sister from New Jersey. Medina and Makkah jiarot and the travels were safe and comfortable and convenient. Hotels were okay so far. Just to a reminder to making sure the halal food in plane and better options in the hotel if possible including breakfast. May Allah swt bless all of you who helped me in this journey. Jazakallah khairan.
LYN
I would like to thank alraheem travels for the umrah package especially ikhlaq.
