Excellent
Based on 2,037 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Offering alternatives to all your favorite designer scents for a fraction of the price. Inspired by iconic fragrances, without the premium price tag. No brand markups.
ALT. Fragrances (altfragrances.com) has 2,037 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
2,037 approved reviews, newest moderated first
Carmin
I’ve been searching for my signature scent so I decided to give ALT. a try. I was very pleased to say the least! I ordered mystery fragrances and the selection I received smelled wonderful! Another order was placed immediately for my family to give it a try :)
Nan M.
I was very happy with my purchase. At first, I thought I wasn’t going to get it. The shipping was weird. It was in “Florida” for a few days with no updates and then it just appeared in my city, LoL. I had written to customer service about it and they replied right away and told Me that there was a delay but that it would get to me. Sure enough, it did. The colognes themselves, last a few hours. I sprayed my pillow a few days ago and I can still smell it now. I sprayed it on my chef coat and sported it @ work all day. By the end of the day, the scent was faint. But I’m thinking it’s because I was around Food all day… because a couple days after when I washed my chef coat, I could still sort of smell the cologne in the background. I was very happy with that. Overall, good experience. And I ordered again recently. A +
Candice M.
First off I was NOT paid to do this review nor did I receive a discount for making this review! I am a REAL first time buyer and learned about this company from Facebook. I decided to do a review, because I seen so many negative comments on here and customers saying they never received their items, that wasn't the case for ME!! I bought 3/$99 and an extra one, so a total of 4...They sent me one of the wrong bottles. I emailed them and within a couple of hours a Bien contacted me with a sincere apology and ensured me they would send me the correct one after taking a picture of the ones I did receive and he did, but it took FOREVER! I ordered Bella Vita, Señorita, Cherry Smash, F Fantastic, but I received Crystal 23 instead of the F Fantastic. He ended up letting me keep the Crystal 23 since they made the mistake( which was nice, I gifted it.) Out of all of them I really liked Bella Vita & Cherry Smash. Cherry Smash staying power is very long lasting and I can smell it on my wrist the next day. Bella Vita smells EXACTLY like the real stuff, it's truly NOT a big difference. When you spray these perfume you can see the oil on your skin. I think these are really good decent dupes. My only issues is that my order took FOR EVER to come and I didn't like Creed dupe Señorita it's too strong for me and smell like old church lady haha. I received all my products and I think these are good dupes for the prices I paid! I gave them 4 stars because of delivery delay. I'm pleased with my experience with ALT.
Reply from ALT. FragrancesMar 21, 2023
Dear Candice, Thank you so much for taking the time to share your experience on Trustpilot! We truly appreciate your honest and detailed feedback. It's great to hear that you enjoyed Bella Vita and Cherry Smash, and we're thrilled that our products met your expectations as quality dupes. We apologize for the mix-up with your order, and we appreciate your understanding as we worked to correct the issue. Your satisfaction is our priority, and we're glad Bien was able to assist you promptly and effectively. Thank you for gifting Crystal 23 and providing us with valuable feedback on our scents. We're sorry to hear about the delayed delivery, and we understand that it can be frustrating. We continuously work to improve our processes and shipping times to provide better service to our customers. Your feedback is invaluable in helping us identify areas where we can improve. Once again, thank you for your kind words and for giving us a chance despite the negative reviews. We appreciate your support and look forward to serving you again in the future. If you ever have any questions or need assistance, please don't hesitate to reach out to our customer service team. Warm regards, ALT. Team
Tahmid Hassan T.
ORDER #ALT647405 Item is stuck at "USPS awaiting item" at a nearby city for 1 week. I bought 80 dollars worth of items but had to pay for shipping. After I have to pay for shipping I don't expect this kind of service. I am very disappointed and will never order from them again. At this point I'm not sure if this is even a legit business or a scam.
Reply from ALT. FragrancesMar 21, 2023
Dear Tahmid, Thank you for taking the time to leave a review on Trustpilot. I'm truly sorry to hear about the unfortunate experience you've had with your recent order (ALT647405). As an ALT. Fragrance representative, I would like to assure you that we take these matters very seriously and are dedicated to providing the best possible service to our customers. I understand that your package has been stuck at "USPS awaiting item" for a week, and I can empathize with the frustration this has caused. I'd like to clarify that we are a legitimate business and the delay you're experiencing is certainly not a reflection of our standard service. In order to resolve this issue, I will immediately contact our shipping partner, USPS, to investigate the situation and expedite the delivery of your package. I will personally follow up with you to provide updates and make sure your package is delivered to you as soon as possible. Furthermore, as a gesture of goodwill and appreciation for your patience, I would like to offer you a full refund for the shipping costs you paid for this order. Please allow a few business days for the refund to be processed and reflected in your account. Once again, I apologize for the inconvenience you've experienced, and I assure you that we will make every effort to prevent this from happening in the future. We value your business and hope to have the opportunity to serve you again and provide a more positive experience. If you have any further questions or concerns, please do not hesitate to reach out to our customer service team. We're here to help. Warm regards,
Theo
Since coming across ALT fragrances, I have been super impressed by the quality and selection of choices. I started off with three fragrances and am currently sitting at 10 within a few weeks. The price makes it easy to try different scents, and the return policy makes trying new scents risk free. I love it
Lilian
I’m really happy. The essence stays for the whole day and it is so sexy!! For sure I’ll become a regular customer and refer all my friends and family. Thank you 😊
Garland L.
I am an avid collector of niche fragrances. Spending hours of research and toil to try and find the next perfect scent to add to my collection. I am so satisfied and surprised with Alt fragrance! The quality of their oils. The immediate response of customer service for even the slightest hiccup in the delivery of their product, is unmatched in the retail world of fragrance. I highly recommend Alt Fragrance to anyone who wants to take their fragrance game to the next level!
Vina
I bought 3 fragrances, two out of 3 smelled nice, but the Crystal Parfum Gold Edition smelled awful, with a hit of burnt plastic smell! Scents not too long lasting. Unfortunately they all made me sneeze uncontrollably. The spay nozzle on one of the bottles stopped working after only a couple of tries. Will not be reordering.
Reply from ALT. FragrancesMar 22, 2023
Hi Vina, Thank you for taking the time to share your feedback on Trustpilot. We truly appreciate your insights, as they help us improve our products and services. We're sorry to hear that your experience with our Crystal Parfum Gold Edition and the spray nozzle was not up to your expectations. As an ALT Fragrances Customer Service Representative, I'd like to assure you that we prioritize our customers' satisfaction and take your concerns seriously. We're committed to providing you with the best possible experience. We would like to investigate the issue with the Crystal Parfum Gold Edition you received, as well as the malfunctioning spray nozzle. To assist you further, please reach out to our customer service team at [email protected], and we'll be more than happy to find a solution that works for you, whether it's a replacement, refund, or an alternative fragrance. Regarding sneezing, we understand that individual sensitivities to fragrances can vary. We'll take your feedback into account as we continue to develop our products to ensure they are suitable for as many customers as possible. Once again, we apologize for any inconvenience this may have caused you, and we hope to have the opportunity to make things right. Your satisfaction is our top priority, and we appreciate your understanding. Warm regards, ALT Fragrances Team
