Average
Based on 369 reviews
Altra Federal Credit Union3.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Altra, we’re dedicated to providing the products and services you need to live your best life. If you have a dream, we’ll help you achieve it. If you have a goal, we’ll help you reach it. It’s that simple. Your life… your needs… our knowledge and experience.Together, we can make wonderful things happen.
Altra Federal Credit Union (altra.org) has 369 customer reviews on Folks Told, with an average rating of 3.9 out of 5.
369 approved reviews, newest moderated first
Ruth B.
Becoming a member at Altra has been the best decision I’ve made. It’s difficult to remember a bad experience, the staff has always been very helpful and easy to contact which means a lot. Their loan process is very easy and has helped increase my credit score which is a great bonus!
Reply from Altra Federal Credit UnionMar 13, 2023
Thank you for sharing your experience, Ruth! We are happy to have you as a member here at Altra!
Sandra B.
Highly recommend great customer service. Kristilyn at 155 location was super helpful and professional.
Reply from Altra Federal Credit UnionMar 10, 2023
Thank you so much the kind words for Kristilyne! We are happy to have her on the Altra team!
Spurgeon D.
I went with Altra because they beat out my regular credit union by a percentage point on a recent motorcycle loan. I typically buy a new vehicle every 18 months or so because of the work that I do in the industry, so I was interested in saving some money with Altra. Ultimately, they were fine to work with for originating the loan, but in the months since, I would say that their payment portal and subsequent web services and customer service have been disappointing. Their payment portal is separate from their actual website, it's super confusing and not intuitive at all. Recently when I forgot my password I spent hours trying to get it to reset. This included having to call Customer Service because my account got "locked", having Customer Service tell me I was good to go, but had to manually reset my password on the portal. As soon as I hung up I went to try it, and was still locked out. Not wanting to spend another 15 minutes on hold, I sent over a quick email to which they came back a few hours later saying I would have to call again during work hours (it was now the night time). Here I am now, having the system tell me that they "sent me a password reset email" but with no said email showing up and I am going to get to call them again. I with I would have just stuck with PSECU as my Credit Union. They were phenomenal, easy to work with, and had incredibly easy-to-use payment tools. If I could do it over again I would HAPPILY pay the extra one-percent to not have to deal with Altra's confusing payment tools.
Reply from Altra Federal Credit UnionMar 10, 2023
Hello Spurgeon, Upon reviewing your account history, it appears you are locked out of your Online Banking and will need to give us a call to get that unlocked. Also, you are not setup as a Registered User on the Bill Payment website, so there is no e-mail coming for that. Our Member Contact Center would be more than happy to discuss the difference between these two sites and suggest the best payment option with you to make things easier. Perhaps we could set up an auto pay so there are no troubles logging in to either site. We can be reached at 1-800-755-0055. Thank you for choosing Altra!
Michael and Susan S.
Altra's website is horrible! I am unable to access desired information.
Reply from Altra Federal Credit UnionMar 10, 2023
It's frustrating when you can't find what you're looking for! Please give us a call so we can assist you. Thank you for choosing Altra! 1-800-755-0055
Sue B.
Just wanted to mention an extra THANKS to MATT for his assistance and support
Reply from Altra Federal Credit UnionMar 9, 2023
Thank you for the kind words for Matt! He is an asset to the Altra team!
Jaxx
Instructions to set up online banking does not correlate with altra.org site to find online banking in upper right hand corner of screen. Tried many times and still cannot access or create account. Already am hating this service for my vehicle loan.
Reply from Altra Federal Credit UnionMar 6, 2023
Hello, please give our Member Contact Center a call at 1-800-755-0055 so we can assist with your account setup. You mentioned two different situations here, so we will need to ask further questions to help you. Thanks!
Adam H.
All I want to do is to have someone send money to my account from their altra account. I googled this and found altra pay, and I keep getting how to do it through Mobile. It says its for Desktop and Mobile, but the instructions are clearly for mobile only. It says to click "SEND MONEY" which is only in the mobile app, not the online banking home page.
Reply from Altra Federal Credit UnionMar 3, 2023
Hello Adam, Sorry for any confusions there! Our "Send Money" feature is only available on our mobile app at this time. Depending on what you Googled, we do have transfer and "make a payment" options available on our desktop version, but those are different products. If you would like an Altra member to send you under $1000, they can user our mobile app for that feature. Here is the direct link with more info: https://www.altra.org/digital/mobile/altra-pay-send-money Let us know if you have any other questions!
JDF
I can't find current loan rates for vehicles, just run around links. What a waste of my time.
Reply from Altra Federal Credit UnionFeb 23, 2023
Hello, here is the direct link on our site to find auto rates near you: https://www.altra.org/personal/loans/drive-altra/auto-loan-rates/ Please let us know if we can further assist you! Thanks for choosing Altra!
