amazingcustomize.comReviews of amazingcustomize.com

Not the size I thought it was, disappointing

Fast delivery and fantastic item

Never received my order, Waste of money...lost 75 dollars

I paid for a personalized phone case from Amazing Customize but never received it. The carrier's delivery information appears to show delivery to an apartment location that is not my residence. What has been most disappointing is how the company's position has changed during our correspondence. Initially, I was told they would do everything they could to ensure my order reached me. I was then told that if the package was misdelivered, they would arrange a replacement. Later, that changed to offering the replacement free only if I placed another order. Their latest position is that I can purchase the item again at a 50% discount. So the resolution has effectively gone from replacement, to replacement conditional on another purchase, to asking me to pay another 50% for an item I already paid for and never received. I have repeatedly said that if evidence shows I supplied the incorrect address, I will accept responsibility. What remains unresolved is how an apartment address I do not recognize became associated with the order. Instead of resolving that question, I feel the correspondence has increasingly focused on the company having manufactured and dispatched the item and therefore having fulfilled its responsibility. I accept that they manufactured and shipped it. The problem is that I paid for it and did not receive it. I would have preferred a consistent resolution and a clear factual explanation of how the incorrect delivery address arose.

Brilliant work indeed from your workplace I thoroughly advise people to use you

The product shows on tracking it is delivered but it is not here. I emailed this and have been goasted

I have already been in touch with the company reference my concerns so I don’t believe I should make any further comment.

Whilst I do like the intent behind many of these products, the use of "American" spelling versus actual British English is off-putting, for me as an Aussie. Good thought processes, but it's "Royal" Australian Navy/Air Force - as in RAN and RAAF - and "Honourably" Discharged. Army not quite always so straight forward. There's Australian Regular Army (ARA) or Royal Australian Artillery (RAA) and several other identifiers. You may need to do a bit more research on what options you offer. Cheers, and keep up the great work - a lot of us find the US spelling cringeworthy