Poor
Based on 15 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
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Amelia Rentals (ameliarentals.com) has 15 customer reviews on Folks Told, with an average rating of 2.9 out of 5.
15 approved reviews, newest moderated first
Debi R.
Only criticism is I wish the mattresses where better.
Reply from Amelia RentalsDec 7, 2018
Debi, Thank you for your feedback. We are so glad that you enjoyed your stay. I will forward this to the appropriate recipients. We look forward to hosting you in the near future. Thank you again, Hayleigh Snow Amelia Rental and Management Services.
Suzette H.
I will never rent from Amelia Rentals again. We paid an enormous amount of money for a very average home for Thansgiving. I called at 4:25 pm on day of arrival with question. Already closed. Answering service said someone would call me back and no one ever did. House was out of propane gas and we could not use cooktop. Called Friday morning and left message that we were having some issues and asked someone to please call me and no one ever called. Totally unacceptable
Reply from Amelia RentalsDec 7, 2018
Ms. Hodge, On behalf of the staff at Amelia Rentals, we apologize for any inconvenience that you experienced. Megan, our maintenance supervisor did however call out Saywer Gas located here in Fernandina Beach and while they were unable to go out on Wednesday the 21st to service the call, they were out there on Thanksgiving morning to provide the home with gas. Since the company wasn't able to assist you on the day of arrival when you reported the issue, we did offer to send you and your guests to dinner completely covered by our company and you declined the offer. I will be glad to assist you with any further questions or comments that you may have regarding the issue. We hope you will consider returning to Amelia Island. Best Regards, Hayleigh Snow Amelia Rental and Management Services.
Shelly M.
beautiful.. clean extremely well equipped comfortable bed comfy furniture new and sparkling highly recommend.
Reply from Amelia RentalsDec 7, 2018
Shelly, Thank you for your feedback. We are so glad that you enjoyed your stay. We look forward to hosting you and your guests again in the near future! Thanks again, Hayleigh Snow Amelia Rental and Management Services
Ray
Hard to get a response. Not well prepared. Contacted cleaning service did not get condo ready. Had to wash our own towels to use. Lots of little things that add up to general frustration.
Reply from Amelia RentalsDec 7, 2018
Ray, On behalf of the staff here at Amelia Rentals, we apologize for any inconveniences that you had while you were here. Your feedback has been forwarded to the appropriate departments and will be reviewed by the supervisors to ensure that these issues have been addressed. We hope you will consider returning to Amelia Island. Thank you for the feedback and best regards, Hayleigh Snow Amelia Rental and Management Services.
Cindie J.
Terrible experience. We had arranged to pick up both sets of keys for two rentals; when we got there they refused to honor the agreement. When I called (my sister tried to get the keys but I had made the arrangements) they said they would look into it and call me back.... never heard from anyone. The directions they gave us were wrong and the door code didn’t work. Horrible customer service!!!
Reply from Amelia RentalsDec 7, 2018
Cindie, Our front desk team works hard to make sure that our guests are provided with directions to their units and keys or door codes depending on which the unit has. Regarding the keys for the second rental that you had, we were unable to hand over those keys to you and your guests since the unit had a different check in date. We apologize for the inconveniences you had while you were here. We hope you'll consider returning to Amelia Island. Best Regards, Hayleigh Snow Amelia Rental and Management Services
Marc P.
Good communication, Easygoing check in . Great rental on the beach
Reply from Amelia RentalsDec 7, 2018
Marc, Thank you for the feedback, it is much appreciated. We look forward to hosting you and your guests again in the near future! Best Regards, Hayleigh Snow Amelia Rental and Management Services
Ricardo G.
The house was fantastic, the location was great. We had a major birthday and wedding anniversary celebration.
Reply from Amelia RentalsDec 7, 2018
Ricardo, Thank you for the feedback, it is much appreciated. We look forward to hosting you and your guests again in the near future! Best Regards, Hayleigh Snow Amelia Rental and Management Services
