ST JAMES R.
Great company
very helpful. on time and friendly.
Reply from American Alarm and Communications, Inc.Dec 8, 2022
Wow! Thank you so much for the feedback! We appreciate your business and hope to see you again soon! -The American Alarm Team

Excellent
Based on 725 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
American Alarm – Local Security Company Serving New England Since 1971 American Alarm is a New England–based security company providing professional alarm monitoring, security system installation, and life-safety protection for homes, businesses, and government facilities. Founded in 1971, we have protected residential and commercial properties for over 55 years.We are a locally owned and operated security provider. Our employees live and work in the same New England communities we serve. Residential and Commercial Security ServicesAmerican Alarm designs, installs, and monitors customized security systems for:• Single-family homes and apartments• Small and mid-sized businesses• Large commercial facilities• Multi-location businesses• Public institutions• Private institutions• Government buildingsWe hold federal and state security clearances for government projects.Our integrated security solutions include:• Intrusion detection systems• Burglar alarms• Access control systems• Keycard and credentialed entry systems• Digital video surveillance (CCTV)• Proactive video monitoring (AVM)• Fire alarm systems• Life-safety systems• Environmental monitoringAll systems are monitored 24/7 by our professional monitoring team.24/7 Alarm Monitoring and Rapid ResponseAmerican Alarm provides 24-hour professional alarm monitoring with fast response times.• Priority alarm signals answered in 20 seconds or less• Phones answered by live representatives• Same-day service availability for priority requests• Field technicians dispatched quicklyOur technicians are:• Licensed• CORI-checked• Professionally trainedWe invest in ongoing training and modern security technology to maintain consistent service standards.Local Expertise. Long-Term Commitment.Security requires experience, attention to detail, and reliable service. Our team helps customers evaluate system options and select solutions that fit their property, risk level, and compliance requirements.American Alarm has delivered trusted sec
American Alarm and Communications, Inc. (americanalarm.com) has 725 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
725 approved reviews, newest moderated first
ST JAMES R.
very helpful. on time and friendly.
Reply from American Alarm and Communications, Inc.Dec 8, 2022
Wow! Thank you so much for the feedback! We appreciate your business and hope to see you again soon! -The American Alarm Team
DEPARTMENT OF HUMAN S.
American Alarms are extremely professional and quick to respond to any situation.
Reply from American Alarm and Communications, Inc.Dec 8, 2022
We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out! -The American Alarm Team
UPLAND CAPITAL M.
I am happy whit American Alarm Specially whit Saul who always does his job professionally
Reply from American Alarm and Communications, Inc.Nov 30, 2022
Thank you for letting us and the community know about your fantastic experience with us! We hope to see you again soon. - The American Alarm Team
DONALD C.
They set a time for the visit (done rapidly) and the tech that covers The Cape where I live is very obviously a real pro. Since American took over my old alarm company, everything has been first class. Thank you Don Clarke
Reply from American Alarm and Communications, Inc.Nov 30, 2022
Dear Don, we are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. -The American Alarm Team
CHARLES H.
The gentleman on tech support was very patient and waited while we figured things out. Thank you!!!
Reply from American Alarm and Communications, Inc.Nov 30, 2022
Dear Charles, thank you for letting us and the community know about your fantastic experience with us! We hope to see you again soon. -The American Alarm Team
GARY
Responsive, professional and really nice people. System is incredibly reliable. We have been a customer for over 32 years and we have never had a less than perfect service. Clearly the best.
Reply from American Alarm and Communications, Inc.Nov 30, 2022
Dear Gary, it is because of customers like you that we continue to improve as a business! Please come see us again soon. - The American Alarm Team
East Weymouth Congregational C.
Your notification to me of a fire alarm activation at 04:30 on a Sunday morning was appropreit but your lack of follow-up as to cause of the alarm or if there was an actual fire is very lacking.
Reply from American Alarm and Communications, Inc.Nov 28, 2022
Thank you for taking the time to let us know your concerns. In this case it was determined by the FD to be a false alarm. We only notify again if there was an actual fire or if requested. If you would like us to do this for you going forward please let us know. Sincerely - The American Alarm Team
JAYPAM L.
We received a phone call from Carl asking why we only gave a 5 in our first review. I said it was because I felt the bill was extremely high for the work you did. Carl got back to me and said there is nothing they could do for me.....so what would you like? A higher star rating for that service?? This is the reason for only 1 star.
Reply from American Alarm and Communications, Inc.Nov 28, 2022
Thank you for taking the time to respond to our review request. You were made aware of the cost prior to the work being done and signed the contract. If we could have negotiated a lower price we would have and apologize if you do not believe the service you received does not meet your expectations. If there is anything else we can do please let us know. Sincerely - The American Alarm Team