Reply from American Dream VacationsAug 4, 2018
Mr. Routt,
Often times, renters are unhappy when made responsible for found damages. Although, you accepted that the damages occurred while the motorhome was in your possession, you are asserting that American Dream Vacations has somehow been unfair in this.
I can assure you that charging for repair of the damaged windshield is in no way an attack on your character nor is it believed that it was done intentionally. Unfortunately, we cannot be responsible for the circumstances of use such as the possibilities of poor terrain, following too closely, or simply road debris.
All of the vehicles that we rent out are individually owned. While charging for damage is not one of the best parts of our job, we are obligated to the owners of the vehicle to make sure their units are made whole again.
The insurance that is included with the rental, at no additional expense, covers collision with an automobile and liability. Without any additional costs, this structure makes you liable for $2,000 in the event of a covered accident, such as collision with an automobile or a liability situation.
The CDR was purchased which lowers your liability, in the event of a covered occurrence, from $2,000 to $1,000. The included coverage does not change.
Anything outside of this, such as comprehensive scenarios, hitting a deer, damage as the result of negligence or simply non-covered damage is the responsibility of the renter. Often times, this can be handled and covered through the renter's personal auto insurance.
Any shortcomings in your personal auto insurance coverage should be resolved directly with your insurance company.
I appreciate you pointing out that the vehicle filled all of your needs and that you enjoyed your trip.
Your business is very much appreciated.
