Average
Based on 508 reviews
American Dream Vacations3.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
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American Dream Vacations (americandreamvacations.net) has 508 customer reviews on Folks Told, with an average rating of 3.7 out of 5.
508 approved reviews, newest moderated first
Henderson
We have rented from ADV for the last 4 years. The staff is very helpful and always nice. I recommend them to anyone that asks where a place to rent RV's in OKC is. Will continue to rent from them until we can buy our own! The Blaskowskys
DAVID & CASSEY C.
Please read before you decide! We had a horrible experience with American Dream Vacations! Two flats due to poor maintenance/dry rot and their was minor scratch damage as a result which our insurance was billed for. The air conditioning didn't work well enough so we spent the majority of the time sweating and the generator didn't work. There was some kind of problem with the brakes caused by the blow-out but we were informed that it wasn't an issue we needed to have fixed during our trip, they could do so once we returned... As you might imagine we did not feel very safe with our family in an apparently extremely poorly cared for RV. (And we didn't get one of the "cheap" rentals. Our cost was $4000 for 6 days and we did inform them we were going on a Family Road Trip. We were told from day two when the first tire blew and we spent half the day at a mechanic/tire shop that they'd "take care of us when we returned" they continued to tell us this everytime we had to report another problem... this was a lie. I had to write a formal complaint, they never even spoke to me in person about it, they just kept saying "all complaints have to be written and mailed in" when we returned and were in front of them again. The shop we had the first tire replaced at highly recommended to them that another tire was dry rotted and needed replacing but they refused and we had the second flat the next day in the middle of nowhere and had to wait hours for assistance. In the end they offered us a voucher we could use towards another rental, they kept our deposit and charged our insurance for something they should have taken responsibility for and they refunded us $50 for the generator not working. We did purchases a portable air conditioner so that while we were parked at the RV site we could plug it in and get some cool air in the summer heat. Also we had boards falling while we were driving due to the vibrations, from the bathroom and kitchen area so we had to tighten those down. Based on our experience with RVs this is not a normal problem but caused by neglect and poor maintenance. Note : Our experience was about 5 years ago and I filed with the Better Business Bureau and their ranking was dropped. Since then I've tried to be removed from their mailing list plenty of times yet they continue to send me coupons, holiday banners and surveys. That's how you came to see my review again today. I pray that if you do decide to vacation with American Dream Vacations that you have a far more enjoyable experience and stay safe!!!! But I highly recommend you look at other companies so you have better odds. ADDITIONAL NOTES TO ADV AFTER A SPEEDY RESPONSE : Customer Service response time has obviously improved! I do hope your company has made improvements in all areas though your message leads me to believe that is not the case. Everything I stated is true and a value on another rental I'd never step foot in is not taking care of our family, especially after your management wouldn't talk to us in person and you charged our insurance for your costs of damages as you mentioned are more expensive and time consuming than proper maintenance. The generator did not work so I'm not sure how you have it logging anything. But more than a refund we would have appreciated being treated as customers who you failed rather than a problem your company didn't want to deal with. Your company offered us an amount off of our next rental and a $50 check by mail while charging us far more than that in damages caused by poor maintenance and ensuring we would never come back. IF YOU WOULD LIKE ME TO STOP SHARING OUR EXPERIENCE WITH ADV PLEASE REMOVE ME FROM YOUR EMAILING LIST.
Reply from American Dream VacationsJun 29, 2018
I understand the frustration caused by a generator failure and I appreciate your cooperation while on the road. Given the circumstances, I feel that every attempt was made to correct the situation once we were notified and seeing as the generator left here working fine, I don't feel that the failure was due to any oversight on our part. All service records indicate that oil changes have been done as scheduled along with all other required servicing. Our records indicate the 71 hours were put on the generator during the 7 days that you used the rental vehicle. This equates to a over 10 hours per day of usage; however, you were reimbursed every penny paid for usage of the generator. All of our vehicle tires are thoroughly inspected and properly filled with the required air pressure prior to departure. We do this not only for the safety of our customers, but also to prevent all of the problems that may arise from a blowout or tire failure during a trip. The costs incurred on the road, for blown tires and assistance, are often far more expensive than that of a proper inspection and/or replacement of a tire while here on the lot. The last thing we would want is to have you or any of our customers upset or delayed due to oversight on our part. Blowouts can be alarming and distressing to say the least and waiting for roadside assistance can become tiresome. I apologize for the delay in the service that was provided, but it is not uncommon for any roadside assistance to take several hours especially during summer months with increased travel. Unfortunately, the time frame in which they respond is out of our control and given the circumstances, I feel that superb service was provided. Thankfully, no one was injured during this uneasy time. In the summer heat the air conditioners make the vehicle much more comfortable, but these units are working very hard to do this. Under perfect conditions, the A/C can bring interior temperatures down to about 20 degrees cooler than outside temperatures. Of course, there are several variables that affect the end result. Following the return of the vehicle and after inspection of the roof air conditioner, we found no problem with the functionality. Although I am not denying that you experienced problems with the A/C, we have been unable to replicate the issue. Lastly, our offer of up to a $1,000 value towards your next rental.
Deborah B.
I planned and saved for a year for a roadtrip with my grandchildren and daughter- Upon arrival to pickup unit wasn't ready, yet they claim it was inspected. My first impression was the rv was a rundown, but was surprised when the dinette bed broke and then the AC completely went out on our 3rd day in the middle of summer in San Antonio TX. 100 degree ++ I immediately contracted them and spent an entire day running all over San Antonio at their instruction (2 separate places) to get it repaired all over town before I ended up calling a RV repair guy that came to our RV Spot at the KOA. The service guy came and said unit was fried- not fixable, he offered to replace it but American Dream Vacations did not want to spend $$ to replace the AC. I had already prepurchased tickets for Sea World so rather than losing my $, I went to Home Depot & purchased a ventless a/c unit on my credit card - $350 to use for remainder of the trip. It wasn't perfect but it certainly was better than nothing. All of this absolutely ruined our vacation..I spent $1800 to be miserable. We cut our trip short to return unit early, & upon our arrival of its return we encountered the MOST RUDE and UNPROFESSIONAL staff that I have ever dealt with, JUST RUTHLESS. Instead of trying to salvage our unfortunate (costly) experience, they had the audacity to claim I had damaged a vent cover over the bathroom on the roof, & lost a hubcap somewhere along the way and they charged me for these items, they even attempted to charge me for additional mileage and keep my entire deposit even after all that had happened. Ridiculous!!! If my credit card company hadn't battled with them, they would have kept it all. I still ended up paying $1700+ for a completely wasted trip.. It was the most miserable experience I've ever had with a RV Company, and I rent one every year this was my first and only time with AmericanDream. I wouldn't use this unprofessional company even if they gave me their best unit for free ever again!!!!! Beware....
Jay K.
We had many issues with the RV and they were not very helpful in getting the issues resolved.
LINDA P.
I have rented from the OKC location many years. The experience has been terrific!
Mark T.
We had originally made the reservation for the unit we wanted to rent almost 3 months before we needed it. The week before we were to pick up the coach we wanted, American Dream Vacations, called and advised us the the coach we had reserved for almost 3 months now was not available due to prior commitments for that unit. They have a comparable unit that we could use. So when I go to pick the unit up on Friday morning, so that we could load up and leave on Friday afternoon, I find out that this unit the auto levels have been acting up and may or may not work. American Dream Vacation stated it should not be a problem since most good RV parks site are level enough. I asked if they had any other units and expressed my concern for having had 1 unit reserved for 3 months and to finally get there the day we were to leave to find out the coach had some issues. Just a little late to change plans without loosing money on campground deposits and such. I went a head a used the unit. As I quickly learned, that when the auto levels are not working neither does the radio, the back up camera nor the electric mirror adjustments. Just a little nerve racking for a first time coach user. Then to top it off, on the drive to the campsite, it started to rain. At least the wipers would come on but they were so dry rotted that they did absolutely no good. So we got to pull off the road and wait for the storm to pass. Luckily we finally made it to the camp site. And as expected, the levelers did not work. The site was almost level but tilted just enough to the side that it felt like you were sleeping with your feet uphill. So in the middle of the night, we got up and made the bed up backwards, with our feet at the headboard. We sleep fine after that, just getting in and out of bed was a lot harder than it needed to be. When I returned the unit I asked about compensation for all of the issues we had in the use of the coach. They provided me with the form to feel out and send in for consideration. I filled the form out and sent it in. After about 6 weeks and several follow up calls on my part, I get a certificate for $500.00 in the mail, good for 1 year on any rental over $1000.00. American Dream Vacations stated that they could not refund money but that they were sorry for any inconvenience. Now why would I want to risk another vacation with the same company if they are not willing to stand behind their products any better than this?
Bill M.
We are regular customers of American Dream Vacations and use them whenever we rent a camper/trailer. The units are always new, in great working order, and spotless. Staff is always friendly and super helpful too. It's clear that the take pride in their work.
THOMAS R.
Great experience. Good unit and great service.
