American Musical SupplyReviews of americanmusical.com

Well I ordered a Mackie all-in-one music system for karaoke during the fall or summer of 2025. I had it for a month and realize I wasn't going to be able to make the next payment and since but never opened it and the job that I bought it for decided they didn't want to have karaoke after all, so I went ahead and shipped backthe unopened Mackie All in one music system back to you at American Musical Supply and I never did receive a refund. Why?

So I bought what I thought was a brand new Denon DJ Prime 4 Plus for $2,200. Wrong! Because I use it in poorly lit conditions, I never noticed the paint coming off the black screws around the fader. The only way I noticed it was because the fader would start moving to the right side without me doing anything. I then turned the lights on to look it over, and there it was: screws that had been tampered with. You know, when someone uses a screwdriver on painted screws, the paint comes off and you can see silver. Well, thinking I was dealing with a great company, I explained this to the representative, and he then told me I had a few months left to get the warranty company to fix it. I'm like, "What do you mean!?" I'm calling to inform you and make a complaint that I wasn't sold new equipment; it was open and damaged. Still, I was told to call them because there was nothing they could do about it. I called the warranty company for weeks and never got in contact with anybody—nobody, somebody—no return calls. I have been trying, but I haven't found any solution for my issues. It's past the warranty date, and I'm stuck with bad equipment from American Music and no help! It's safe to say I will continue to spread the word on reviews, social media, Reels, YouTube, and X. I have proof, and I will detail in video and pictures that this equipment was already damaged.