Jenny
Grateful
Appreciative of all the support!
Reply from American Service PetsApr 3, 2026
Thank you for taking the time to leave us a 5⭐️ review! We truly appreciate YOU as well and are here to help serve qualifying individual's ESA/PSA needs. 🐾❤️

Great
Based on 1,854 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
American Service Pets is a U.S.-based telehealth platform that connects individuals seeking Emotional Support Animal (ESA) or Psychiatric Service Animal (PSA) documentation with Licensed Mental Health Professionals (LMHPs) for clinical evaluation.The company operates through a secure online platform designed to facilitate structured mental health assessments in accordance with applicable federal housing guidance and state licensure requirements. American Service Pets does not issue documentation directly; documentation is provided only by a Licensed Mental Health Professional when clinically appropriate.The process begins with the completion of a detailed online health questionnaire. This questionnaire is reviewed by a Licensed Mental Health Professional licensed in the individual’s state. When indicated, the LMHP may conduct additional telehealth communication to evaluate whether the individual meets clinical criteria for an Emotional Support Animal or Psychiatric Service Animal as part of a broader mental health treatment plan.Documentation is issued solely at the discretion of the evaluating provider and only when consistent with professional standards of care.ESA documentation may be used in housing-related contexts under the Fair Housing Act (FHA), subject to landlord review and applicable guidelines. Psychiatric Service Animals, when individually trained to perform disability-related tasks, may be afforded public access protections under the Americans with Disabilities Act (ADA).American Service Pets provides educational resources to help individuals understand the distinctions between ESAs and PSAs, as well as the limits of federal and state protections. The company does not represent that documentation guarantees housing approval, travel access, or other outcomes, as determinations are ultimately made by housing providers, airlines, and other relevant entities in accordance with current regulations.Operating nationwide, American Service Pets maintains a netw
American Service Pets (americanservicepets.com) has 1,854 customer reviews on Folks Told, with an average rating of 4.3 out of 5.
1,854 approved reviews, newest moderated first
Jenny
Appreciative of all the support!
Reply from American Service PetsApr 3, 2026
Thank you for taking the time to leave us a 5⭐️ review! We truly appreciate YOU as well and are here to help serve qualifying individual's ESA/PSA needs. 🐾❤️
Stephanie
My experience was very good immediately after subscribing the doctor called me very quick and simple
Reply from American Service PetsApr 3, 2026
Thank you for taking the time to leave us a 5⭐️ review! We truly understand how important an ESA or PSA is to those managing mental health disabilities. It is always our pleasure to assist in the process. Our partner healthcare professionals really are the best of the best! 🐾❤️
Leslie
Send me the ESA letter I purchased!!!!!!!
Reply from American Service PetsApr 3, 2026
Thank you for reaching out, Leslie! We apologize if you have experienced any delay in receiving your letter. Please check your junk email folders as sometimes correspondences from us end up there! If you still do not have anything, give our team a call directly at 877-201-2755 during normal business hours for assistance regarding the status of your order. 🐾❤️
Desiree
Very fast! Super easy! The whole process is smooth! They go out of their way to help you!
Reply from American Service PetsApr 3, 2026
Thank you for taking the time to leave us a 5⭐️ review! It is always our pleasure to help those who qualify for the invaluable assistance of an ESA or PSA. Our customer care team is dedicated to efficient, professional, caring, and legitimate service. Glad we could be of assistance to you! 🐾❤️
Patricia
I recently had the pleasure of speaking with an agent SANTORYA regarding the certification process for an emotional support dog for my adult daughter who has disabilities. The level of customer service we received was truly exceptional. The agent was incredibly kind, demonstrating genuine empathy and understanding throughout our conversation. She approached our situation with a professional demeanor, which made the entire process feel more comfortable and trustworthy. What stood out the most was her patience. She took the time to thoroughly addressed all our questions and concerns, ensuring that we felt informed and supported every step of the way. Her ability to explain the certification processes clearly made it much easier for us to navigate the requirements. In the end, she was able to resolve our needs efficiently, providing us with the necessary information and reassurance. I highly recommend this service to anyone looking to secure certification for an emotional support animal. Thank you for making a potentially overwhelming process so manageable.
Reply from American Service PetsApr 7, 2026
Wow, thank you so much for this detailed and honest 5⭐️ review, Patricia! We appreciate you trusting ASP with your daughter's ESA/PSA needs. We will pass this positive information onto our customer care team! We truly understand how important an ESA or PSA is to those managing mental health disabilities. It is always our pleasure to assist in the process. 🐾❤️
Jeri
It was fast, only problem, got my name wrong. It is Jeri Willcutt. Yikes than that it was great
Reply from American Service PetsApr 3, 2026
Thank you for leaving us this review and feedback, Jeri! We expect that our customer care team was able to correct any name/spelling issue for you. If not, please give us a call directly at 877-201-2755 for assistance! We are happy that you've decided to become a part of the ASP family. 🐾❤️
Lynn
Service! Customer communication!
Reply from American Service PetsApr 7, 2026
Thank you for taking the time to leave us a 5⭐️ review and helpful feedback! We truly appreciate you. 🐾❤️
Glynisha
Don’t understand why I was denied but as quickly as you took my money you should refund it back right away
Reply from American Service PetsApr 3, 2026
Thank you for reaching out with your concerns, Deanna! We understand your frustrations and apologize for any inconvenience that you feel you have experienced. We work directly with licensed healthcare providers. Our doctors thoroughly review each applicant's qualifications and make a clinical determination based on the information they are provided by the individual interested in our services. Please give our team a call directly at 877-201-2755. We would be happy to provide additional information for you and check on the status of any refunds issued to you! 🐾❤️