Cliff F.
Need to learn how to properly pack a…
Need to learn how to properly pack a shipment for transport on an "LTL" carrier. Had a shipment that was 108" wide on a 45" pallet. This is not correct and as a result, I have been invoiced $425.00 by my carrier for "excessive length". The vendor response to this review was predictably not helpful. Very disappointing.............
Reply from American SurplusJan 23, 2026
Cliff, We’re sorry to hear about your experience with the freight carrier and understand how frustrating unexpected charges can be. We have packaged and shipped our products using this same method for over 35 years without issue. If the carrier had concerns about the packaging or dimensions, those should have been addressed at the time of pickup. The driver had the opportunity to review the load while it was being loaded, rather than accepting it and later issuing additional charges. While freight collect shipments and carrier fees are ultimately determined by the carrier, we truly regret the inconvenience this situation caused and appreciate you sharing your feedback.



