American Web BuildersReviews of americanwebbuilders.com

Reply from American Web BuildersFeb 14, 2026

Hi Conor, We take feedback very seriously; however, after thoroughly reviewing our records with both our support and QA teams, we have no record of a client under this name, nor have we received any complaints regarding the issues described. The situation mentioned — including a website being used for illegal advertising — is extremely serious. We have not received any report of such activity, and none has been identified within our monitoring or support logs. If this had been brought to our attention, it would have been escalated and addressed immediately. Similarly, we have no record of unresolved update requests or an abandoned trademark application tied to the details provided. Our process includes documented communication and status tracking for all client projects. If this review relates to a genuine concern, we strongly encourage you to contact us directly at [email protected] with your project details so we can investigate properly and resolve the matter. We are fully committed to transparency, security, and client satisfaction, and we are more than willing to look into this further.

Reply from American Web BuildersFeb 17, 2026

Hi Malachi, We strongly dispute the claims made in this review and note that it has been repeatedly edited over time to introduce new allegations while disregarding the documented history of the project. The website was developed, revised, delivered, reviewed, and approved in accordance with the agreed scope of work. The project was not closed unilaterally; it was completed following client acceptance and handover of all deliverables. The claim that no functional website was delivered is directly contradicted by the approvals, communications, revisions, and records maintained throughout the project. We also wish we had the option of directly uploading supporting evidence here, including screenshots where you, Malachi, explicitly confirmed that the site was “completed,” which in industry terms indicates that the client has reviewed and tested the platform and confirmed it is functioning in line with their expectations at the time of approval. What is particularly concerning is the continued reliance on opinions from third-party developers who were never involved in the project, have no knowledge of the agreed scope, revision history, approvals, or deliverables, and may have a financial interest in recommending redevelopment. These opinions are being presented as fact despite lacking the full context of the project. The review also continues to blur the distinction between project completion and ongoing maintenance, support, configuration changes, and future enhancements. No professional development company can guarantee that a live website will never require updates, troubleshooting, or maintenance after launch. This is precisely why maintenance services exist across the industry. It is worth noting that the project was reviewed, accepted, and delivered. Yet months later, the narrative has shifted to claims that the platform was never delivered correctly in the first place. These positions are fundamentally inconsistent. To put this into perspective, if a customer receives a meal, consumes it, accepts a replacement or accommodation for any concern raised, and later claims that no meal was ever served, it reflects a contradiction in the narrative. Similarly, a project that has been reviewed, approved, delivered, and accepted cannot reasonably be portrayed as though no value was provided simply because disagreements arise after completion. We also reject the assertion that WordPress and PHP are obsolete technologies. Both remain widely used, actively maintained, and commercially supported technologies worldwide, and their use was clearly part of the agreed solution. We maintain comprehensive records of the project's proposals, approvals, revisions, communications, deliverables, and post-launch correspondence. These records will continue to be provided to Trustpilot so the matter can be evaluated based on documented facts rather than changing allegations. We stand by the work delivered, the professionalism of our team, and the contractual obligations we fulfilled. Regards, American Web Builders.

Reply from American Web BuildersJan 20, 2026

Hi Jack, We would like to clarify that we have been in communication with you and have made multiple attempts to follow up regarding your concerns. Unfortunately, we have not received any recent response from your side. At this time, we are still unclear about the basis on which you have described your experience, and we would genuinely appreciate the opportunity to better understand your concerns. Our goal has always been to address any issues transparently and fairly. We encourage you to reach out to us directly so we can discuss this matter in detail and work toward an appropriate resolution. Regards, American Web Builders.

Reply from American Web BuildersApr 24, 2025

Dear Prince, We appreciate your feedback and would like to address your concerns while clarifying a few important points: 1. The website was fully completed and delivered with all agreed-upon features and pages functioning as expected. It was deployed only after your final approval — a fact also reflected in your earlier positive review. 2. The changes you requested after completion and deployment fall outside the original project scope. As with any professional service, additional work requires separate billing, and we reserve the right to either decline or quote appropriately for such requests. 3. We were particularly concerned by your threat to leave a negative review unless further unpaid work was completed. In addition, the use of abusive language toward our team was both inappropriate and unprofessional. As a business, we stand by our values and our team, and we will not tolerate behavior that undermines their efforts or integrity. We remain open to resolving any legitimate concerns you may have in a respectful and professional manner. Best regards, American Web Builders

Reply from American Web BuildersApr 4, 2025

Dear Brina, We take customer satisfaction very seriously and want to clarify any misunderstandings regarding your experience. Our team is transparent in outlining pricing, and we never force or pressure anyone to pay for extras. It is our responsibility to inform clients about potential costs for services they request outside their package, so they can make an informed decision. If you chose not to proceed with additional services, there would not be any extra charges. If you have any remaining concerns, we’re happy to address them professionally. Best regards, American Web Builders

Reply from American Web BuildersSep 3, 2024

Hello, We apologize for the inconvenience. Unfortunately, we can't find any customer by your name in our database. Please share your order ID with us so our representative can contact you and discuss the matter in detail. Best regards, Team American Web Builders