Great
Based on 152 reviews
AMS Fireplace Inc.4.4Honesty, pricing, process and quality scores appear once 5 customers have rated them.
AMS Fireplace, a 15-year-old Southern California co. specializes in providing elegant, modern fireplace designs by top brands such as Kozy, Regency, Flare, and others. We work with licensed fireplace installers, architects, and designers all over the n...
AMS Fireplace Inc. (amsfireplace.com) has 152 customer reviews on Folks Told, with an average rating of 4.4 out of 5.
152 approved reviews, newest moderated first
Lauren
I ordered my BBQ island at the beginning of March, for an estimated April delivery. I paid for the unit in full. It is June and I still have not received my product. To receive updates, I have to contact the company. Very disappointed.
David
Easy to order, and extremely helpful customer service when I had a question about my order. They even got up and walked to verify something on the box to make sure I was getting the right product. Very positive experience.
Daniel W.
Great product
Robert
We’ve been waiting for our fireplace to ship for over a month. I emailed you to find out when it would ship and I’ve heard nothing back. If I’d known I’d be waiting this long I would have bought it elsewhere. It’s holding up the completion of our remodeling project. Very disappointed.
Mike
Website is straight forward and easy to navigate. We will do business with this company again.
Jon
In addition to high prices and high shipping costs, customer service is non-existent as orders go weeks without processing.
Reply from AMS Fireplace Inc.May 6, 2021
Hi Jon, We sincerely apologize for your less than satisfactory experience with AMS Fireplace. We do our best to maintain competitive pricing with our product selection. Due to Covid-19, our normal shipping and lead times on some items have been periodically impacted. We take pride in shipping our items quickly and efficiently while maintaining safety for our valued employees. We hope to see you return in the future! Again, we apologize for your experience. -Team AMS Fireplace
JFDI HANDYMAN AND R.
I found your web service to be simple and easy to use went straight to the part needed and ordered it unlike the last vendor not only did I receive the wrong part they charged me 20 % restocking fee 👍🤠
LisaK
Helpful to have a nearby showroom to really see how nice the inserts are. Contacted by email with a product question and they got back to me next day. Product was easy to order online and I anticipate that it will look great in my master bedroom fireplace (replacing an old wood burning fireplace.)
