Reply from AMZ AdvisersNov 24, 2025
Hello Alex,
Thank you for taking the time to share your experience. We're genuinely sorry to hear that the collaboration didn’t match what you were hoping for. We understand how challenging Amazon can be in a food CPG category, especially with tight margins, limited SKUs, and lower product ratings that we were actively working to help overcome.
Throughout the engagement, our team delivered the full creative and strategic scope we agreed on, including fully optimized Gallery Images, A+ Content, Brand Story, Brand Store, the product video, market and competitor analysis, strategy development & implementation, and ongoing advertising management - inspire of delays from your side.
On every call, we reviewed action items, shared results, and communicated our next steps to ensure you had clear visibility into the work being done.
Regarding advertising, we continually pushed for a budget from you for months and once we finally received a firm budget cap from you, we implemented it immediately and maintained it going forward.
While we respect your perspective, we also feel that your review doesn't fully reflect the depth and quality of the work delivered. That said, we genuinely appreciate your feedback, as we are always striving to improve. And since you were unhappy with the overall experience, you ultimately did receive your full payment back for the entire project.
We sincerely wish you and your brand continued success.