Reply from AmzwaveSep 14, 2026
We take customer concerns seriously, but we believe this review leaves out important facts about the payment and service timeline.
The customer agreed to our Premium Package for $2,000, but only $1,000 was paid toward the package. Despite the remaining $1,000 balance, our team continued providing services and actively managing the Amazon store for approximately six months.
During those six months, our team worked on the store, managed its day-to-day operations, and provided ongoing support. The store was generating approximately 20–30 orders per month during the engagement.
We also want to clarify the situation regarding the products. At the beginning of the project, our Project Manager reviewed the specific product the customer wanted to sell. We explained that the product had been purchased by the customer in 2020 and, based on our assessment, we did not believe it was a strong product opportunity or likely to generate significant sales. The customer nevertheless specifically instructed our Account Manager to proceed with selling that product, and our team followed the customer's direction.
For this reason, the characterization that the company simply took the customer's money, changed the agreement, and provided no services does not reflect the documented history of the engagement. The customer paid $1,000 of the agreed $2,000 package fee, while our team continued working on the account for approximately six months, despite the outstanding balance.
Regarding the additional allegations about marketing, product returns, refunds, reviews, and communications, these matters are more appropriately addressed using the signed agreement, payment records, and documented communications rather than through assumptions or public statements.
We respect the customer's right to share their experience, but we also believe it is important that the complete payment and service history is considered when evaluating this review.
