Reply from Anapa MovingMay 20, 2025
Dear Zerene Kahan,
We’re truly sorry to hear that your experience did not meet your expectations, and we appreciate the opportunity to respond.
First and foremost, we would like to clarify several important details:
Truck Capacity and Volume: We based our logistics on the estimate provided by your broker, which indicated approximately 2,593 cubic feet. This is why we arrived with two trucks and four movers — to ensure that we were fully prepared. It’s important to emphasize that we charged you exactly the amount that was quoted to you by the broker — not a cent more.
Payment Terms: As clearly outlined in the signed agreement, payment is required in full prior to unloading, which is an industry standard and a contractual obligation. The payment method was also chosen by your mother from the available options. No one was “forced” to do anything — everything proceeded strictly according to the agreed terms.
Customer Service and Inspection: Once we were made aware of your concerns, we immediately dispatched two of our agents from Seattle to Las Vegas at our own expense to conduct a thorough on-site inspection — because we take all complaints seriously.
A few items were indeed damaged, and we’ve already arranged for professional restoration and repairing services at no cost to your mother.
Some furniture had scratches or tears, and we offered a cash compensation of $5,500, despite the fact that the entire job earned us less than $9,000. We were — and still are — willing to cover more than half of the total revenue from your move in good faith.
Fortunately, our agents were also able to locate some of the items previously claimed as missing during the inspection.
Missing Boxes: We conducted a full audit using our warehouse surveillance footage, which confirms that every single item and box we picked up was also delivered. We have verifiable video evidence of this. Furthermore, your mother signed off on the delivery with the driver after inspecting your belongings — no mention of missing items was made at that time. Claims about missing boxes were only raised days later, which contradicts the signed paperwork and original statements.
Electronics: The computer, TV, and printer you mentioned show no physical damage whatsoever — no dents, cracks, or impact marks. We cannot be held responsible for the internal functionality of electronics that were delivered without a scratch. Holding us accountable for devices that don’t turn on, despite being visibly intact, is simply unreasonable.
We are still open to a reasonable and fact-based resolution, but we must also protect our team and reputation from statements that misrepresent the truth. Our records, documentation, and security footage all confirm that this job was completed professionally and responsibly, with follow-up care that went above and beyond industry norms.
Sincerely,
Max Baumeister
Customer Relations
Anapa Moving, Inc
