Excellent
Based on 117 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Since 1976, it has been our pleasure to serve the flooring needs of southern Delaware. We offer the largest selection in the area as well as excellent service and installation. We provide free measurements and same day or next day estimates, and many of our products carry the Beautiful Guarantee--if you aren't happy with your floor for any reason, we'll replace it at no cost.
Anderson Carpet One Floor & Home (andersoncarpetone.com) has 117 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
117 approved reviews, newest moderated first
Dave
I have used them more than once. Always had great customer service whether it be the sales force or the installers.
Reply from Anderson Carpet One Floor & HomeAug 18, 2016
Hi Dave, thank you so much for the excellent feedback. We appreciate it!
Stephen
Jen and Ashley were great in helping us pick out our carpet and sizing it to maximize the carpet we bought. she was wonderful and we won't go anywhere else for our carpet.
Reply from Anderson Carpet One Floor & HomeAug 18, 2016
Hi Stephen, thank you for the wonderful feedback. We are so happy to hear that Jen and Ashley led you on a terrific experience with us. We hope you are enjoying your new carpet and look forward to working with you again soon!
Max
I told them what I wanted to look like and they came up with the perfect product. Then they did a superior installation. We are very pleased with them.
Reply from Anderson Carpet One Floor & HomeAug 18, 2016
Hi Max, thanks for the excellent feedback. We're happy to hear your installation was wonderful and we hope you're enjoying your new floors!
Joyce
very happy with my purchases and excellent customer service provided - very satisfied customer
Reply from Anderson Carpet One Floor & HomeAug 16, 2016
We are thrilled to hear this, Joyce! Thanks so much for shopping with us and we appreciate the great feedback!
John
Very friendly service, matched existing flooring perfectly, efficient installation, done in one day, priced right - all good!
Reply from Anderson Carpet One Floor & HomeAug 11, 2016
We're so happy to hear you enjoyed your experience with us, John. Thanks for the kind words!
Don
Awesome experience
Reply from Anderson Carpet One Floor & HomeAug 11, 2016
We're so happy to hear this Don! Thanks for sharing you're your experience with us.
Ron W.
If you purchase from Anderson and hire them to install, installation was ok. If you purchase from Anderson, hire their installer, independently, they will not take responsibility for a defect in the carpeting AND they don't tell you this at the time of purchase. So I'm stuck with dye stains on my carpeting, and all they do is refer me to the manufacturer. What is even more absurd is that I initially told them I would hire an installer, he informed me that he couldn't do the job, so I called Anderson and asked them to install, but they consider this "hiring my own installer." I would purchase elsewhere.
Reply from Anderson Carpet One Floor & HomeAug 4, 2016
Thank you so much for sharing your feedback with us. We fully guarantee all of our installations and handling claims, if need be, is one of the many reasons why hiring a full-service firm is in the customer's best interest. When a customer purchases special order material from our store, Carpet One policy is that material is paid in full and non-refundable and the customer and his/her designated outside installer assumes responsibility for inspecting upon receipt his/her goods. Manufacturers will not honor claims against defects if the material was installed (industry-wide policy). Refer to Joy Carpet policy: http://www.joycarpets.com/images/uploads/specs_warranty/Installation_Instructions_-_Patterned_Broadloom.pdf. If you had hired us full service, we would be the responsible party for missing the defect prior to installation and would have replaced the material and eaten the cost. However, as you stated, you hired an outside contractor who did not represent our company during your installation. Please refer to the attached Carpet One policies: http://www.carpetone.com/policy. We are very sorry for your experience and would love the opportunity to earn your full service business in the future.
Jackie C.
We had hardwood flooring installed in living room. We are very pleased with quality of flooring and excellent installation. We also had linoleum installed in bathroom. The flooring is very difficult to clean. The installation was extremely poor. Many bumps, demarcations and uneveness due to grout type leveler that was placed underneath to supposedly make the floor smooth.
Reply from Anderson Carpet One Floor & HomeAug 4, 2016
Thank you for taking the time to give us your feedback. Our goal is to provide the customers with a great experience from start to finish and while we are thrilled you loved your hardwood installation, we are sorry to hear the vinyl did not turn out to your expectations. Please call our store and we would be happy to communicate with you on the matter. We hope we can resolve these issues and that you will consider working with us again in the future.
