AngeLinkReviews of angelink.com

Reply from AngeLinkFeb 3, 2025

Thank you for such a touching review, Ronnie! Your words truly mean the world to us. At AngeLink, our goal is to support every person like a friend or family member, and knowing that you felt that personal connection warms our hearts. It’s been an honor to walk alongside you during this tough season, and we’re grateful to have been part of your journey. Thank you for trusting us and for your heartfelt recommendation. We’re always here if you need us again. The Angel Link Team 💙

Reply from AngeLinkFeb 3, 2025

Hi Biljana, We’re truly sorry to hear about your experience and sincerely apologize for the frustration and inconvenience you’ve encountered. This is certainly not the level of service we aim to provide, and we understand how disappointing this situation has been for you. Our Customer Support team reached out to you on January 29 to assist with setting up your bank account information, which is required to disburse your funds securely. We received your response on January 30 requesting to delete your account, and our team promptly replied, clarifying that completing the bank account setup was the only step needed to proceed with the release of your funds. Additionally, on January 30, we made a follow-up call to offer direct assistance with the withdrawal process. During that call, you requested to have the donations refunded instead, and we are here to support you with that request. We genuinely regret any confusion or frustration this may have caused. Our goal is always to make the process as smooth as possible, and we’re committed to resolving this matter to your satisfaction. If you’re open to it, we’d love the opportunity to speak with you again to ensure everything is handled properly. Thank you for your feedback—it helps us improve. Please feel free to reach out to us directly at [email protected], and we’ll be more than happy to assist you further. Wishing you all the best, The AngeLink Team

Reply from AngeLinkJan 16, 2025

Thank you for taking the time to share your feedback, Jennifer. We’re deeply sorry for the frustration and inconvenience you faced during such a challenging time. Providing reliable service is our priority, and we’re committed to making things right. Please reach out to our customer support team at [email protected] so we can investigate further and work on resolving this for you. Your feedback matters to us, and we’re here to help find a solution. The Angel Link Team 💙

Reply from AngeLinkJan 7, 2025

Thank you for your lovely review, Bob! We’re so glad our quick responses and kind support made your first AngeLink experience a positive one. Your trust and recommendation mean the world to us! It’s a joy to help bring hope and miracles into people’s lives, and we’re honored to have been part of your journey. If you ever need us again, we’re always here for you! The Angel Link Team 💙

Reply from AngeLinkJan 6, 2025

Thank you for sharing your feedback Bonnie, and we're truly sorry to hear that your experience with AngeLink did not meet your expectations. We understand your concerns, and we value your perspective. Our platform is designed to help people raise funds by sharing their fundraiser on social media and tapping into their networks, which often include family and friends, especially in the early stages of a campaign. We recognize that not everyone may feel comfortable with this approach, and we apologize if our suggestions didn’t align with your preferences. Regarding your account, we take privacy and control seriously, and we would be happy to assist you with closing your AngeLink account. Upon further review, we could not find any communication from you regarding the account closure request. Please reach out to our support team directly at [email protected], and we'll ensure your request is handled promptly. We truly appreciate your input, and it helps us improve the experience for all our users. If there's anything else we can do for you, please don't hesitate to reach out. Warm Regards, The AngeLink Team

Reply from AngeLinkDec 25, 2024

Thank you so much for sharing such a beautiful and heartfelt review, Gary. Your words truly touched our hearts! Ange’s compassion and dedication to helping both people and animals are truly inspiring, and it’s clear she’s made a deep impact on so many lives—including yours. We’re so grateful to have someone as kind and supportive as you in our community. Thank you for spreading love and positivity! The AngeLink Team

Reply from AngeLinkDec 2, 2024

Thank you for your lovely review, Weihuang! We’re so glad we could help your puppy get the treatment they need. 🐾 Wishing them a speedy recovery—we’re cheering you both on! 🌟 If you need anything, we’re here for you. The AngeLink Team

Reply from AngeLinkDec 1, 2024

Dear Cayla, Thank you for sharing your feedback with us. We genuinely value your input and are deeply committed to providing a positive and seamless experience for all our customers. After reviewing your account, we see that our team has reached out multiple times since October 14th to assist you in setting up your banking details to receive your funds. We understand how important this is and regret any inconvenience caused by the process. However, it’s important to note that our third-party payment processor operates under strict policies aligned with U.S. banking regulations. These regulations require that funds cannot be held for more than 72 days from the date of the first donation to a fundraiser. In your case, the first donation was made on September 9, 2024. Since the necessary banking details were not set up within this timeframe, the third-party payment processor automatically refunded all donations back to your donors. Please know that AngeLink did not retain any processing fees; every donation was fully refunded to your donors. If you would like to explore options for re-engaging your donors, we’re here to help. Please don’t hesitate to contact our Customer Support team directly at [email protected]. We truly appreciate your understanding and hope to assist you further. Warm regards, The AngeLink Team