TransUnionReviews of annualcreditreport.transunion.com

Transunion must dislike people with excellent credit like me. They dropped my score 53 points for using my 10k cc for a $124 charge. Ridiculous. I hope the U.S. Attorney General looks into the way they do things. Maybe congress can do something about this out of control business.

Transunion stinks!!! The are the worst. The other two Equifax and Experian have my scores in the 700s, Tranny has me in the 620s!!!!! How is this possible same accounts and balances. They are fraudulent idiots.

I had an extremely disappointing experience with TransUnion. I reached out for support and was put on hold for over an hour, only to have the call abruptly disconnected without any resolution. To make matters worse, the representative I spoke with before being placed on hold was incredibly unprofessional and rude. This level of customer service is unacceptable, especially from a company that handles sensitive financial information. I expected better and hope they address their customer service issues promptly.

This is the worst company out of the 3 credit reporting agencies. They have horrible technology, and their website is very problematic. It never works. You are forced to use their service and if you ever try to unfreeze or freeze your account it takes over an hour. I wish I could completely opt out of their services. Their website does not work properly, and they will just drag you through the chat and through text. The 1-800 number will kick you out after 30 minutes and you have to do it all over again.

There is a paid version they shove in your face: Don't take it! There's a free account, called control center. After paying for their 30 buck a month subscription, like a damn klutz, I realized I had been scammed. In fact, this paid service offers you next to nothing, aside from the chance to lose money. Then, after cancelling the subscription, I went through an entire odyssey to try and set up my free account-- an hour and a half later, no luck. I still haven't been able to get into my free account to initiate a credit freeze--an option, that the paid account doesn't even offer!!!! All they offer is credit lock, which is a temporary thing that gets unlocked once your subscription ends. Wow!! It's almost like they're trying to exploit their captive audience!! Such a surprise. Get in, and get out with this corporation. Ugly, ugly people running the show up there.

I tried for TWO HOURS to simply reset my login password - no reset email ever arrived although my account info was later verified. I called phone support FOUR times - calls were dropped and then I received the wrong info. The website would not accept data entry into the requested fields. I tried using 2 different laptops and my phone. I did not copy/paste requested info. I downloaded the app which also failed to allow me to reset a password. I finally reached a fantastic agent that sent me a reset email. This should've been a 2-minute process. A call shouldn't have been necessary at all. The website does not function well for this task. Phone support, website, app, agents... all failed a very simple request, multiple times. My career was spent working in IT/Web design/Computers - not inexperienced here. Resetting login credentials via website needs improvement.

I activated a credit freeze and cannot deactivate it. It will not let me log in, change my password, or reach anyone over the phone. It gets stuck on "enter your SSN", but it never registers it. A complete mess.

Worst customer service – longest waits online, incompetent staff on chat room lacking basic knowledge, easily and often disconnected, cannot fix online connection problems, longer waits on phone with no contact with a person to help freeze or unfreeze accounts, and one must to trust their capabilities in protecting personal information