Excellent
Based on 212 reviews
AnswerFirst4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
AnswerFirst is a 24/7 live answering service and inbound call center. We provide answering services and contact center solutions to thousands of businesses around the globe. Our Customer Service Professionals are experienced customer service experts that provide first-class customer service experiences to our clients' customers.We offer the best pricing in the industry. No contracts or long-term commitment required. Pay-as-you-go and only for what you use. No overage fees or complex plans and no additional charges for nights and weekends.
AnswerFirst (answerfirst.com) has 212 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
212 approved reviews, newest moderated first
Diane S.
I cannot stand these constant reviews. You can’t even get out of it. Please do not send me any more.
Reply from AnswerFirstSep 14, 2026
Hi Diane! We apologize for the inconvenience, and we've made sure you won’t receive any future review notifications from us. Thanks for choosing AnswerFirst!
CHARLES E.
Getting a report every morning is good for us to keep on top of things and to do follow ups
Reply from AnswerFirstAug 28, 2026
Thanks for your review, Charles! We're glad to hear the daily reports are helping your team stay on top of things!
AL
Really great onboarding and even better service.
Reply from AnswerFirstJul 24, 2026
Thanks for your review, AL! We appreciate you choosing AnswerFirst!
Kim B.
Wonderful Job!
Reply from AnswerFirstJul 10, 2026
Thanks for your review, Kim! We appreciate you choosing AnswerFirst!
Christopher P.
Getting lots of bizarre and out-of-town type calls - even a hang-up call?!? But they all do have one thing in common - I am getting billed by Answer First for them. Also, the minutes on the billing seemed high and are NOT shown by call. This needs to be corrected right away so I can tell how long was spent on the phone with each caller. Otherwise, generally happy with the deal.
Reply from AnswerFirstJul 6, 2026
Thanks for your feedback, Christopher! We're glad to hear you've been generally happy with our service, and we appreciate you bringing these concerns to our attention. While there may be opportunities to reduce the number of misdirected or unwanted calls that reach your account, our Customer Service Professionals must answer each call before determining whether it's intended for your business. Because of that, those calls are billable. Regarding your billing, our Client Web Access portal provides detailed Account Activity and Message Summary Reports to help you review your usage. If you haven't already, we'd be happy to help you get set up and show you where to find this information. If you'd like us to review your account, discuss ways to minimize unwanted calls, or answer any questions about your billing, please contact our Customer Service team at [email protected]. Be sure to include your account number and password (if applicable), and we'll be happy to help.
X I.
Professional service, kind customer care, and great pricing. Thanks!
Reply from AnswerFirstJun 24, 2026
Thanks for your review, and for choosing AnswerFirst!
Candace M.
The service is easy to use and incredibly useful. It significantly reduces the number of unnecessary phone calls I receive.
Reply from AnswerFirstJun 18, 2026
Thanks for your review, Candace! We're glad our service has been helpful & easy to use!
RC S.
AnswerFirst provides an exceptional service with a highly intuitive system, and their team ensures you are fully comfortable using it from the start. The customer service is truly first-rate. I had the pleasure of working with Allison, who was incredibly knowledgeable, helpful, and professional throughout the entire process. Highly recommended!
Reply from AnswerFirstMay 29, 2026
Thanks for your review, RC! We appreciate you choosing AnswerFirst and we're so glad to hear about your positive experience! We look forward to continuing to work with you!
