Reply from AolsteCellApr 23, 2026
Dear Customer,
Thank you for your feedback. We highly value the opinions of every customer and understand your dissatisfaction with the current situation.
However, in order to process your return or exchange request, we need to ensure the accuracy of all the information. We kindly ask that you follow our refund policy and provide the necessary images and videos to help us better understand the issue and offer the most suitable solution.
We understand that this process may cause some inconvenience, but it is essential for us to handle each return or exchange case properly. We are committed to providing quality assurance for every customer and always striving to offer better service.
Thank you for your understanding, and we look forward to your feedback. If you have any other questions, please feel free to contact us.
AolsteCell Customer Service Team
Update 28 April 2026
We are sorry to hear that you were not satisfied with your experience.
However, for the sake of accuracy and fairness to other customers, we would like to clarify the facts of this case.
According to our return and warranty policy, when a customer reports that a battery is defective, we require clear photos and a short video showing the issue. This is part of our normal after-sales verification process and helps us confirm the problem quickly so we can provide the most suitable solution.
In your case, only photos were initially provided, but the required video was not submitted. After our manager contacted you directly, we again asked for a brief video so that your case could be given faster priority handling. Unfortunately, the requested video evidence was still not provided as required.
Even so, in order to resolve the matter, our manager still arranged a refund for you.
We would also like to clarify that requesting supporting photos or videos is not intended to make the process difficult for customers. It is a standard procedure used to verify product issues fairly and efficiently, and it applies to after-sales cases in general.
We always try our best to help customers with genuine product problems, but effective handling also depends on the necessary cooperation and evidence required under the after-sales process.
Thank you.
AolsteCell Customer Service Team
