Apex Gaming PCsReviews of apexgamingpcs.com

Reply from Apex Gaming PCsJul 18, 2026

Hi Joel, Thanks for taking the time to share your feedback. We completely understand where you are coming from. If you are strictly looking at the core specs on paper (like the CPU and GPU), you can definitely find mass-produced prebuilts out there for less money. The reason our pricing is higher comes down to what goes into the system beyond those two main components: Aesthetic Upgrades & Custom Services: The specific PC you chose included a variety of premium visual upgrades and professional services that elevate it far beyond a standard, baseline build. These customization choices do add to the upfront cost, as they require extra premium parts and specialized labor to assemble. Hand-Built & Tested: Our PCs are individually hand-built with meticulous cable management and undergo rigorous stress-testing to ensure they perform perfectly right out of the box. We know we aren't the cheapest option on the market, but we choose to prioritize build quality, personalization, and customer peace of mind over cutting corners. That being said, we want you to be completely happy with your purchase and your investment. If you feel those extra visual features and services aren't worth the premium to you, we would be more than happy to coordinate a return. We can have our team remove those specific aesthetic upgrades from the system and refund you the exact value difference. Please reach out to us directly at [email protected] if you would like to get that process started. We're here to help make this right for you!

Reply from Apex Gaming PCsJun 8, 2026

Thank you for sharing your experience. We sincerely apologize for the delay in shipping your system and understand how frustrating it must have been to wait longer than expected for your order to arrive. We're also sorry that the setup process was not as smooth as it should have been. We appreciate your feedback regarding the power cable connection to the graphics card, as it's clear our setup instructions could have done a better job of highlighting that step. That said, we're glad that when you contacted our support team, you were able to speak with a live agent right away and quickly identify the issue so you could get your system up and running. Providing immediate, knowledgeable support is something we strive for, and we're pleased we were able to assist you without delay. Your feedback is valuable and helps us improve both our communication and setup documentation for future customers. Thank you for choosing us, and we appreciate the opportunity to make things right.

Reply from Apex Gaming PCsMar 16, 2026

Hello Tim. Thank you for taking the time to provide us with this feedback. We're sorry to hear the delivery of your system did not meet your expectations. We hope you understand that UPS is a separate entity, and we have no direct control over their delivery windows. Please don't hesitate to reach if there is every anything we can assist you with regarding your PC and we're happy to help.

Reply from Apex Gaming PCsJan 27, 2026

Thank you for sharing your experience. We sincerely apologize for the longer-than-expected delivery time and understand how frustrating that can be. This is not the level of service we aim to provide. We appreciate your patience and feedback, and we’re actively working to improve our shipping process to prevent delays like this in the future. If there’s anything we can do to assist you further, please don’t hesitate to reach out to us at [email protected] and we are happy to help.

Reply from Apex Gaming PCsNov 26, 2025

Hello Aiden, thank you for bringing this to our attention. If your RGB components are no lighting up, this will most likely be the result of the ARGB plug coming loose during shipping and will be an easy fix. I was not able to locate your order using this name, and Trustpilot unfortunately does not include your email address. If you would, please email us at [email protected] and we'll get this all fixed up for you.