Americas Preferred Home Warranty Reviews | Read Customer Reviews of aphw.com

Americas Preferred Home Warranty Reviews | Read Customer Reviews of aphw.com

Americas Preferred Home Warranty reviews

1,785 approved reviews, newest moderated first

Steven Scruggs & Aeriel D.
May 21, 2026
on hold for almost an hour when i…
on hold for almost an hour when i called in for information.
Reply from Americas Preferred Home WarrantyMay 22, 2026
Hello Steven and Aeriel, Thank you for your feedback. I can understand your frustration with long hold times. Spring is our busiest season, and call wait times can occasionally be longer than normal. For your future convenience, our automated phone system does offer an option to request a callback, so you do not have to remain on hold. Additionally, a member of our team attempted to contact you today, but it appears the call could not be completed due to the Google Assistant call screening feature. If you still need assistance or have questions regarding your warranty, our Customer Service Team is available 24/7/365 at 800.648.5006. We appreciate your patience and the opportunity to assist you. Respectfully, Customer Care Team
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Trent A M.
May 21, 2026
Sherry was great
Sherry was great. Clear, concise, and welcoming. Very thorough and professional.
Reply from Americas Preferred Home WarrantyMay 21, 2026
Hello Trent, Thank you for your thoughtful feedback! We’re delighted to hear Sherry was clear, concise, welcoming, and provided such thorough and professional service. As we look ahead to warmer weather, it’s a good idea to get a head start on your air conditioner maintenance. Check out this article from our blog with more info (https://bit.ly/4pVbYey). Respectfully, Customer Care Team
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Craig Willson Kristina W.
May 21, 2026
Clear & Friendly Communication
We appreciated getting the friendly phone call explaining the basic nuts and bolts prior to the closing date of our new home. It was also helpful to have clear instructions on how to start a claim in the event it were needed. It was very convenient in having the ability to easily print our contract and keep it in our home binder for easy reference. Thank you! Craig & Kristina Willson
Reply from Americas Preferred Home WarrantyMay 21, 2026
Hello Kristina and Craig, Thank you for your thoughtful review! We’re so glad you appreciated the clear and friendly communication before closing on your new home. It’s wonderful to hear the explanation of your coverage, claim process instructions, and easy access to your contract helped make everything convenient and straightforward. We truly appreciate your feedback and wish you all the best in your new home! To make the experience even better, we also offer you a way to start your own claim online! Skip the phone call, get personal updates, and even check the status of your claim anytime. Get started here (http://bit.ly/3KAD1eZ). Respectfully, Customer Care Team
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Wilfredo J T.
May 21, 2026
Great Service Really Charismatic
Great Customer service and would highly recommend for anyone!
Reply from Americas Preferred Home WarrantyMay 21, 2026
Hello Wilfredo, Thank you for the wonderful review! We’re so happy to hear Maria provided such charismatic and exceptional customer service. We truly appreciate your recommendation! To make your experience even easier, don’t forget you can manage everything right from our online Claim Center, where you can review, track, and manage your claims with just a click. You can check it out here (https://bit.ly/3Q4YzP7). Respectfully, Customer Care Team
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Kim S.
May 21, 2026
Great customer service by Brittany
Very kind, explained everything throughly.
Reply from Americas Preferred Home WarrantyMay 21, 2026
Hello Kim, We appreciate your feedback! It’s wonderful to know Britney was kind, attentive, and took the time to thoroughly explain everything for you. APHW’s standard coverage applies to many home systems and appliances all around your home. Check out this short video for full details of what we cover (https://bit.ly/2WwrHqZ). Respectfully, Customer Care Team
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LaShaun B.
May 21, 2026
Agent was very helpful and…
Agent was very helpful and knowledgeable.
Reply from Americas Preferred Home WarrantyMay 21, 2026
Hello LaShaun, Thank you for sharing your experience! We’re delighted to hear Valarie was able to assist you with knowledgeable and helpful support. If you are looking for ways to beat the heat this summer, don’t sweat it! Our blog has several great articles including this one that contains the info and tips you need to stay cool this summer. Check it out here (https://bit.ly/46S95lP). Respectfully, Customer Care Team
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Pete S.
May 21, 2026
Very clear and precise explanation of…
Very clear and precise explanation of benefits of home warranty, very friendly and helpful
Reply from Americas Preferred Home WarrantyMay 21, 2026
Hello Pete, Thank you for the great review! We’re delighted to hear Debie offered such clear explanations and helpful support throughout your discussion about your home warranty benefits. To make the experience even better, we also offer free access to our helpful blog. Check out our catalog of articles and videos containing easy tips and tricks to help keep your home systems and appliances running smoothly (https://bit.ly/3ui32FR). Respectfully, Customer Care Team
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Colton
May 21, 2026
Sherry was beyond helpful during our…
Sherry was beyond helpful during our initial call and explaining all of the benefits and addressing any questions in regards to our new home warranty.
Reply from Americas Preferred Home WarrantyMay 21, 2026
Hello Colton, Thank you for your thoughtful review! We’re thrilled to hear Sherry was beyond helpful during your initial call and took the time to clearly explain your new home warranty benefits and answer all of your questions. To make the experience even better, we also offer you a way to start your own claim online! Skip the phone call, get personal updates, and even check the status of your claim anytime. Get started here (http://bit.ly/3KAD1eZ). Respectfully, Customer Care Team
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