Tyler
Lack of communication/transparency…
Lack of communication/transparency around monthly re-billing. —- The only prop tryout I am aware of that does not send an email upon the monthly re-bill cycle. I was unaware that my attempt to cancel my account did not go through until I was billed again. With a monthly price point of nearly $350, there is an incentive for Apteros to have a canned, automated response when requesting a refund but not an automated reminder upon billing. EDIT: I would like to clarify that it is the responsibility of the subscriber to cancel the subscription 24 hours prior to rebill in order to not be charged - their terms are clear. This review is to highlight an oversight in the communications process involving the customer journey with hopes that Apteros will take steps to improve their communication process in the future.
Reply from Apteros TradingSep 20, 2025
We will absolutely take a look at improving the communication we have on the monthly rebill for our subscription products. We certainly want crystal clarity on this for our people! Thank you!