Excellent
Based on 109 reviews
A Pup Above4.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
A Pup Above believes real food isn’t just for people. That’s the philosophy behind our thoughtfully crafted meals and treats for dogs, rooted in real ingredients, simple recipes, and higher standards. From gently cooked, human-grade meals to craveable everyday snacks, we help pet parents feed with confidence through visible quality, purposeful nutrition, and real transparency.
A Pup Above (apupabove.com) has 109 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
Showing 3 reviews with 2 stars · Clear filters
Nicole. O.
I’ve been having trouble with your website the last few orders, it does not let me see the order status it just continuously scrolls Also now your option only allow 2 bags at a time which is very annoying
Joanna
Hi, I got my dog food, but the problem was that it didn’t come with the dry ice as usual. Because it is summer all the bags inside had started to defrost and they were not completely frozen like it has been before. Because it is human grateful it is worrisome that it comes that way.
Cheyenne A.
It was good until it wasn't....long story short, my dog loves 'A Pup Above' but their customer service and their subscription service needs major improvement. I got double-shipped a big shipment of food (7lb/$300 order x 2) and am very upset due to 1) being charged twice within days of each other and 2) I have no room for 14lbs of frozen food in my fridge!! I emailed customer service saying that I did not authorize the 2nd subscription shipment that was placed at 2am (I was asleep when the additional subscription/order was placed) and their response was 'Did you perhaps hit the 'send now' button?' indicating that I had maybe made a mistake and accidentally ordered more food in my sleep?!?! They will do nothing but say 'sorry the shipment has already been shipped.' I am beyond frustrated with this whole situation. It's upsetting because my dog loves the food but I refuse to continue spending my hard earned money on a company that refuses to do right by their customers. Save yourself the trouble, don't sign up for their subscription plan...as evidenced by other negative reviews here. It's a shit-show.
Reply from A Pup AboveFeb 19, 2025
Hi Cheyenne, We're truly sorry for the frustration and inconvenience you experienced with managing your subscription order. We completely understand how upsetting this situation was, and we appreciate you bringing it to our attention. After reviewing your case, we have processed a full refund for the duplicate order as a one-time courtesy, and we’ve ensured that all subscriptions associated with your account have been canceled. You won’t receive any further shipments or charges from us. We truly appreciate you & your dog giving A Pup Above a try, and while we regret that we didn’t meet your expectations, we hope to have the opportunity to serve you better in the future. Best, A Pup Above Customer Support
