AqaraReviews of aqara.com

Responsive and professional support. Great communication.

The response was very fast considering my ticket was submitted on weekend. All was handled very professionally and with utmost elegance. Your employee understood my frustration and fading hope. He was the light illuminating the solution which was right before my blind eyes. A true torch of freedom and liberty. May the Force forever be in his service. Give him a proper raise and paid leave, because he has earned it! Artem, you are the best of the best, never forget it!

Great Customer Support. Fast reply with customer friendly solutions.

I would like to express my sincere satisfaction with the support I received from the Aqara team. From the very first contact, the level of attention and professionalism was outstanding. Every question I raised was answered promptly, clearly and with genuine care, which made the whole process smooth and completely stress-free. It is not often that customer support truly exceeds expectations, but in this case it certainly did. The team was patient, knowledgeable and always willing to go the extra mile to make sure everything was fully resolved. I felt listened to and genuinely valued as a customer at every stage of the process. My sincere thanks to everyone involved — this kind of service reflects extremely well on the Aqara brand and definitely strengthens my confidence in your products. Keep up the excellent work!

Exceed My expetation

Quick resolution to my problem

Guter und schneller Support.

Camera continuously losing the WiFi connection. 5 meters from router, no walls no obstacles. Changed the router, same effect. Did factory reset of everything on the connection path - same.